Southcrest Manor Hotel, BW Signature Collection

Lovelly gardens & very quite.

This hotel promises alot from the images shown on the website. In truth following our stay in family room 124. I am left amazed how it has a 4 star rating. Room 124 has issues with shoddy maintenance and poor cleanliness. After folding the sofa bed up to enable more room following a nights sleep a heavily stained and ripped mattress was found. Also electrical sockets were broken and damaged and there was no lock on the bathroom door! Stay here in room 124 if you want a poor experience.

Had an overnight stay and we’re happy with the hotel. Friendly staff made it!

Beds uncomfortable. Place feels slightly dated. Dinner nice, breakfast mediocre

Chef not willing to give Sunday lunch option a few minutes after 5pm, not a good start, bland main menu food. Very cozy bed, hotel is a bit tired.

We were greeted by a lovely receptionist who was new and she was the only one who was smiling during our stay. Our first night was great and quiet, but the second night our neighbours were really noise late night in the evening and early morning. We had tea from the bar on one of the days, but unfortunately the cups had chips on them and very extremely dusty. Apart from that everything else was average.

Asked for cancellation due to ill health - denied. They booked 2 rooms on different floors - Asked for same floor - denied Breakfast finished at 9 am whereas timings were 10 am. Igloos were not working, sauna and hot bath tub were closed

The room was immaculate and comfortable although a one walk from reception and restaurant. Breakfast not the best limited selection no hot milk available, while you could have fried or scrambled eggs a no for an omelette!? Would meet the 4* rating if tea/coffee was available in individual pots for table and not via thermos at a central table. While available items were hot disappointing breakfast.

Lovely hotel, great facilities and service. Will return even if just for the facilities (sauna, gym etc)