Metro Points Hotel

The receptionist decided to charge my card 350+ when I already booked the hotel for 230. Never asked me anything, actually, she said absolutely nothing but had attitude towards me. I had to go back down when I realized the charge and she completely ignored me. Her boss "reversed" the charges. It took five days to get my mony back. There are people who wouldn't be able to buy food or survive if they dont have a spare 350. That includes me on certain weeks. This wasn't an accident, it was hate. I could understand it as a mistake if she had even the slightest amount of humility but she didn't. No apologies or even an excuse. I dont want to do business with a company who allows things like this to happen.

Second time here Great bang for the buck

The atmosphere is okay and the breakfast was delicious and well managed. Renovation of some rooms still going on. The TV control needs to be standardized to a better quality one and the strength of the router needs improvement as there was loss of WiFi at upper room in the higher floor. No microwave in the room.

Initially , I was concerned about the lock on the door. I returned to the front desk and Anna explained how to lock the door. She encouraged me to return to the front desk if her directives didn’t work. I really appreciated her taking the time to make sure I felt secure.

The online rating was a 3 Star. I would give it a 1.5 Star. The lobby and halls when exiting the elevators make the hotel look like a 3star. However, when you get to the room its a 1.5 or 2 star at best. Bathrooms are poorly remodeled. Room was dusty. They only give you one breakfast ticket per room noatter how many guests are registered and the small breakfast buffet was was not put out on time.

Excelente locación

This hotel is dirty,loud& unsafe

Really enjoyed my stay. Hotel was close to the stadium,.Was there for Beyonce.Hotel was having renovations going on,checked out one of the renovated rooms,but liked the room I was in. A little outdated, but I liked it.The young lady that checked me in was very sweet.

They promised a discount for group booking which was not fulfilled so I consider this a scam. The air conditioner was faulty, with water leaking all over the place. The sheets looked like were not used prior to us being in the room. No wifi .

CLOSE TO EVERYTHING