Residence Inn Phoenix Glendale/ Peoria

First the good stuff - the location of this property is a 10 out of 10, many great restaurants in easy walking distance, easy access to Loop 101 to get around Phoenix area. The staff were also excellent, very friendly and helpful. On the negative, this property is due for some Reno’s - carpeting in side entrance and hallways stained and dirty, noticeable wear and tear, dimly lit hallways (when I first entered side entrance with our bags from parking lot, my first impression was “oh-oh, what have we got into”. The room was better, but still worn and patched carpeting. Bathtub was chipped, wouldn’t hold water for bath. Guest laundry had a broken washing machine door, not fixed during our two week stay. Bottom-line, I expected better for a property using Marriott name, and this was not a cheap price to stay. We only ended up here due to a VRBO that we’d booked was cancelled with little notice, we had limited options. Would I stay here again, probably not, too expensive for what you get.

The staff was very friendly.

The staff was very friendly and helpful. Initially there was a mixup with our room, but it was corrected immediately. We were in a 2 bedroom suite and everything was clean and fresh. We will always stay in a Residence Inn from now on.

The property interior unit space was adequate but situated near a very noisy stairwell and worst of all, there was a next store neighbor yelling at his kids at 6am, 7am two of the mornings I was there. I can hear all clearly through the walls while trying to sleep. Also Jacuzzi was too heavily chlorinated and police were called by a crying woman on the first night of my visit, reasons unknown. Told they staff about the noisy neighbor and stairwell, but they could not offer a workable solution. Later emailed the hotel; 4 days still no response Sadly will not be back.

staff were excellent. building was clean and well maintained

when I walked into my room everyday, there was a n odd odor. very close to a marijuana smell

The staff was great. The room smelled (my wife says urine, I couldn’t determine) the shower was slow to drain and the staff fixed it. The toilet clogged twice, once it self cleared the second time I had to unclog the toilet myself because they had no on call staff. They were booked (or they said so) and we’re unable to offer a different room. For anyone reading this review, if your room ends in an even number, you will get to enjoy the 101 freeway and bell rd. exit traffic.

Termite and mold infested. Came here late because I had an electrical fire in my house and my insurance set us up to come here. It was very late and we were exhausted. the next morning we left because of mold and active termites at 11:30am. The company dealing with the hotel tried to help us but Debra from the front desk said they could not let us out of the room because we didn’t check out on time and she also could not switch our rooms because they were “sold out” however I called the hotel anonymously to see if there were any rooms and come to find out there were rooms available. So she lied to us about switching us to a pest free room. Needless to say we did not return even though they plan to still charge us. We’re at the Hampton next door and they are much better. Don’t waste your time or money at this dump! Not to mention Debra is an unprofessional bitter employee who should find line of work outside of hospitality!

Great staff,always friendly and welcoming, clean, safe

This was a fabualous big room with everything you needed. Great location. Easy parking pulling a trailer. Breakfast was a nice buffet. Staff was all awesome