Residence Inn by Marriott Detroit Livonia

The area surrounding the property was the main attraction. The staff is friendly and professional. Also the breakfast was a good spread and presented well. This property had the potential to be great and you can tell it must have when it first opened. Now this property is old and needs a renovation. All the hallway walls and carpet are destroyed. It’s not a huge deal, but it’s not inviting and makes it look really run down. You can feel the springs in the bed when you lay down, and the walls and ceilings are dirty and you can tell they are not wiped down ever. Additionally loose floor tile and a shower curtain in one bathroom hanging on by a thread. We stay in the area often and until they undergo a refresh, there are better options available.

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Customer service

All of the drains were clogged and the wall in one room was vibrating and making a god awful noise. I repoted it and no one came.

Great tvs and bed n kitchen.

One light was broken and there was only one trash bin in the whole place..it was in th bathroom.

The staff were so welcoming and helpful! I can't say enough good things about every staff member with whom I interacted. The room itself was very confortable and the kitchen well quipped. However, there were pink mildew stains in the drain, which was gross. Also, there were areas of the hotel, such as the hallways, that were very dirty and run-down. There was some sort of vent near door 3 that has no grate and looks like it hasn't been maintained. The parking lot is full of potholes, and the curbs are crumbling. Perhaps worst of all, the downstairs hallway reeked of marijuana, which is unacceptable.

Professional

Clean

The room was clean snd well stocked. Staff were pleasant and helpful. I did not like that you had to go outside to get to the lobby and breakfast area.