Residence Inn Minneapolis St. Paul/Roseville

Wifi not secured?

Cleanliness and prompt attention

Basketball court with outdoor seating next to it was awesome. Kids really enjoyed it

The room was very comfortable and spacious.

The hot tub wasn't working.

Very nice place. Enjoyed the extra room in our 4 night stay. Staff was very helpful and friendly.

We were assigned a room that they knew the air conditioning was NOT working they also did not make any attempt to accomodate our requests for room location, extra towels and pillows. The one front desk clerk was not one bit nice either. We made these reservations months in advance and paid ALOT for 2 rooms as well as I called 2 weeks prior to confirm AND I checked in online a d said we would arrive at noon yet when we got there at 12:45 the rooms were NOT ready then they said come back in 1 hour and STILL not ready but the clerk very snkttily said "check-in is at 3!" Then why check in online and say what time you are arriving? The room was HOT so they brought a portable unit but the maintenance person just set it in the room and turned it on come to find out later it needed to be vented to the outside so all it did was make IT HOTTER. We have stayed at the location for 15 years a d thjs is how they treated us!!!

Very nice with a great breakfast

Madonna was so welcoming, accommodating and efficient

Barking dogs

I previously wrote a 1 star review because the A/C in my room was broken for the first 5 nights of my stay despite multiple times asking for it to be addressed. After posting the review, the GM contacted me and said it would be taken care of. When I got home from work that evening, it was still 79 degrees in my room so I asked to be moved. My room was upgraded that night after the same person I spoke to for 3 nights in a row called the manager. I have the highest Marriott status so I only assume I wasn't upgrade to begin with, or even acknowledged, (like other locations) because I requested a lower floor due to my dog. Regardless, the room is much nicer/larger, the amenities are better (nicer toiletries, "towel art"). The reason that my review is still only 3 stars is for the ridiculous amount of time it took for someone to actually address the situation and the apathy of the majority of people I interacted with at the front desk.

Nice place, good location, well kept. There was a light occupancy during our week stay here. Although right off the interstate highway (35W) and interchange, our room was very quiet. No issues at all