Residence Inn Chicago Southeast/Hammond, IN

Very clean and quiet

Loved everything

Absolutely nothing. It was the worse residence inn i ever stayed at.

The breakfast. Location to Chicago was good .

Our room had missing vanity drawer and kitchen cabinet drawer. Not what I would have expected at a residence inn

We arrived around 10 P.M. after a long day of travel. Check-in staff were polite, but the hotel itself was disappointing. The hallways had stained carpets, and our room looked rushed—stains on the walls, crumbs in corners, and even broken toys left behind. The biggest issue was the sofa bed meant for our youngest child. When we opened it, we found multiple stains (some looking like blood), crumbs, and a damp, musty odor. It was completely unusable. When I called the front desk, we were told the hotel was sold out and the only option was to send someone to “clean it.” My child was too upset to use it and had to sleep with us. The next day I requested a room change or at least extra bedding, but was told none were available. Breakfast was also poor quality. Items like cinnamon sticks and sausage patties were frozen in the middle, suggesting they were microwaved. Staff apologized but offered no solutions. While the employees we interacted with were courteous, the lack of cleanliness, poor food quality, and no resolution to serious concerns made for an uncomfortable stay. This property needs much better management. Sadly, we will not be returning.

We have stayed here before and would definitely do it again due to the helpful staff and the clean comfortable rooms.

Room service was poor.

10/10

The cleanliness of the rooms.

Well my room didn't have everything in it we needed but we had two rooms and we were able to borrow from the other room.. our room didn't have an iron but the other did . . The other room didn't have any bed coving at all so I went and found a housekeeper and she gave me the things we needed to make the bed.

The facilities are good and the staff were very pleasant and did really good jobs. The location is perfect for us and our family.

Our bedroom drapes opened to the patio, which I felt as if we had to keep the drapes closed for our privacy. I think quiet hours should be instilled because people were loudly visiting on the patio as we tried to go to sleep. It only lasted a few minutes before they left. It would be great if the pool closed at ten, if it was adults only from 9-10.