Residence Inn Chicago Southeast/Hammond, IN

I booked a 1 week stay and toward the end of my stay I had a bag of my belongings stolen while in a common area. When asked to have the cameras reviewed I was told they don't have camera's and as a single female I no longer felt safe. When checking out I asked the front desk attendant for a total before submitting payment amd she, Tyon refused to give me a total amd was told it will be on the receipt. I will not stay here again.

We reserved the room for one night to see a show at the Horseshoe Casino as suggested by the casino. I believe it was apts before a hotel and was spacious. It had a kitchen with full size refrigerator, dish washer and even a garbage disposable.

The receptionist was very rude , swimming pool was dirty , my kids did not like it . Rooms were very spacious but little outdated . It’s right next to the highway , very noisy and hard time sleeping . Breakfast items can be improved..

I liked that the suite offered a closed bedroom.

The air conditioner did not work properly and the staff wasn't kind or accommodating about it. The dryer didn't work, the tv remotes didn't have batteries in them and the "convenient store" by the front desk wasn't stocked with simple travel needs.

Fridge wasn’t clean. Food still in it. Garbage still in trash and bedroom drawers. No soap. And the dishwasher smelt horrible like it has mildew. Missing a lot of pots and pans. The bbq area was dirty. Still had food and old charcoal in the grills. Couldn’t even cook. The lady serving breakfast had the worst attitude. The front desk was lovely. It was quiet. And I didn’t even get room service after I requested it. But for what I paid it was not clean at all.

The rooms were spacious and comfortable.