Residence Inn Chicago Southeast/Hammond, IN

Small but nice and very clean

The TV was not working. It took 12 hours to get service to fix it.

Nellie at the front desk printed a form for me because the guest printer was out of order. She was so friendly and helpful, we were so grateful! It was the most comfortable stay in our few day long roadtrip.

The location was perfect for my stay!! Wish I could have spent more time in my room.

The bathtub had hair in it that wasn't mine.

Clean, quiet, location and suite was great!

Nothing/

Colse to my family.

The pool was freezing. I took my kids there because of the pool but the heater was not working and the pool was freezing. Just got an apology, but it was a disappointment for my kids. Something should have been done.

Upon arrival, I was welcome and then a sign was placed in front of my face explaining how it was new policy that an additional $200 for deposit was required at the time of check-in, that was not included in the hotel policies or hotels.com where they're advertise policies. Then the room was supposed to have a fireplace and it absolutely did not the hotel was supposed to have an indoor pool which it did but was not working so we were allowed to use the hotel across the street swimming pool which was a major inconvenience with five children dead of winter too close to dry too and too cold to walk to never mind not having the ability to shower change or dry off and then return across the street to the hotel where our actual rooms were. Did I mention we had to bring our own towels from one hotel to the other because there were no towels or anything of the sort provided in an attempt to remedy this huge inconvenience and disappointment. There was no discount accommodation or genuine apology for the inconvenience and disappointment!

The staff was very nice and informative. The room was like a small apartment honestly no complaints.