Holiday Inn Grand Haven-Spring Lake by IHG

Location was great, close to all Grand Haven spots. Hotel staff all super friendly and helpful. Nice pools. Decent food at restaurant. Easy parking. Lobby area very clean, and nice snack area available. With one exception (see below), room was clean and comfortable.

There was significant black mold on ceiling in the bathroom. Reservation was for 3 people, but only 2 sets of towels in bathroom. I stopped by front desk, and they got me another set of towels right away. No clean towels available for the pool...they were "in the dryer", so we had to wait.

We wish there was complimentary breakfast.

Having room to get out and walk around outside with a nice view of the water and boats.

Beer prices.

There are two issues with our stay. 1. We were told by the front desk at check-in that breakfast was included and it’s open until 11. When I went down for breakfast, the manager said yes, it’s included but there was no buffet, just made-to-order via the menu. Odd. The waiter told me later that it’s not included and “the front desk screwed up.” 2. The indoor hot tub is in need of repairs and updates. The nozzles don’t work properly and just bubble up the wall. Useless. There’s a lot of mildew and stains and the floor throughout the indoor area is damaged and unsightly.

Location was great.

Air handler noise was excessive — interfered with sleep.

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Fun for the whole family. Beautiful pools and set up indoor or outdoor. Great music tiki bar. Loved it!!

It was nice to have trolley pick up us up

Property was dated and not well updated. Balcony on first floor not usable as it is open to the parking lot and chairs in outdoor pool area all had rust. Not terrible but needs updates.