Super 8 by Wyndham Columbus Airport

They tried to charge me and my family $35 for smoking in the room and none of us smoke !! And they waited to make the charge until I was 30 minutes down the road, I didn’t have that money to spare so I turned around to question why I was charged and they said because we smoked and literally none of my family smokes ! The owner was who I talked to about asking why I was charged and he was extremely rude telling me to leave his property and yelling at me telling me he’d charge me anyways and I’m only 23yrs old with a 1yr old so I left before it possibly escalated and I also recorded the whole thing. I was nice and sweet and only asked one simple question literally one question and it was “whg was i charged $10 and then $25” and he just started yelling immediately “yall where smoking !!” And even if we did smoke which we didn’t , it would’ve been a $250 charge not two separate transactions of $10 and $25 I was charged almost $300 to stay for 2 nights 2 rooms and with my chihuahua .. their extremely unprofessional and rude. I had to block their business from my bank card to prevent them from still trying to take it

Had to switch rooms; final room was comfy, well-lit, very clean, and enjoyable. Both staff persons I spoke with were kind and professional.

Breakfast was minimal- slices of bread or cereal, OJ or apple juice, milk, coffee. Not as pictured. No wifi password was given. I accessed wifi for about 15 minutes without a password then was kicked off and a password required. Could not call front desk from room phone- no front desk number given.

Bed was decent

They have roaches

This was the WORSE place I have ever stayed in my life!! It is extremely dirty and the staff are very rude and the housekeeper does a half ass job. I had to ask for toilet paper three times! They did not sweep the room, I always had to ask for towels and wash clothes. The place smelled like weed and to me seemed to be a place where the homeless stay. I could keep going on and on. Absolutley terrible!!

I stayed at Super 8 by Wyndham Columbus Airport (2935 Warm Springs Rd, Columbus, GA) in Room 109 last night. I booked through Hotels.com, and while the process was smooth, my experience at check-in and during my stay was troubling. Upon arrival, no one was at the front desk, and I had to call for assistance. The staff member who checked me in acknowledged that the room’s table was broken, which seemed odd. He also warned that I couldn’t file a complaint after 10 minutes of leaving the office. When I got to the room—within that window—I found the table flipped over with two legs detached. The air conditioner was extremely loud and seemed faulty. The room was in unacceptable condition: chicken bones in the window seal, trash under the beds, cigarette burns on the blankets, unfinished patchwork on the walls, a missing fire alarm (likely due to smoking), no window lock or safety bar, and sticky floors. Due to the 10-minute complaint policy and fear of being dismissed or denied a refund, I didn’t escalate the issue at the time. However,

Location

Breakfast