Super 8 by Wyndham Eveleth

The location was perfect for our offroading event. The room and facilities very very clean. The TVs are newer, so it was easy to bring our Firestick from home and watch sports or movies at night. The lobby had coffee and hot water for tea along with vending machines for snacks or beverages. The landscaping outside was gorgeous, and the lighted pumpkins (October stay) were very festive.

Upon check-in, we added another night and the gentleman said we could keep the same room. Midday the next day I get a call that we were supposed to have checked out already, and they need us to clear our room ASAP. They had no record of the stay being extended. We were halfway into Mesabi Mountain Trail, so it would be 4 hours before we could get back. The lady supervisor was not empathetic, and said she had to switch us to a different room. We objected to our personal items being touched and packed by strangers, but she gave no alternative. We felt very violated -- toothbrushes, lingerie, electronics, laptop. It was hard to remember exactly what we left out. We returned to the hotel to find our belongings sitting openly in the lobby where anyone could have accessed them (instead of tucked inside the office for security.) The [same] gentleman at the front desk recalled extending our stay the night before, and apologized that it somehow didn't save. We wanted to speak to the supervisor that moved our belongings, but she stated she was unavailable until Monday morning, and it was Saturday afternoon. The gentleman comped our Saturday stay and apologized. The next morning the lady supervisor [supposedly not available until Monday] called our room complaining they had "no record of anyone staying in that room." From the conversation tone, it was obvious she knew it was us. We said we'd be out by check-out and left it at that. The supervisor needs re-training on hospitality best practices and demeanor. Props the the gentleman at the desk for being honest about the mix up, sincerely apologizing, and trying to make it right. We regularly come to Gilbert for offroading with lots of Jeep friends. We and our Jeep crew will be reluctant to stay here again. Additional cons: The "queen" beds are actually "double" size. The mattresses are uncomfortably firm if you side-sleep or have a sensitive back.

The property was well keptand the room was very clean. It was a really busy weekend and the staff was on top of everything! Very friendly, attentive and accommodating.

The breakfast was standard hotel fare. There was plenty of all the food available. I did appreciate that there was fresh fruit and choices of juice. The breakfast area was clean, neat and well organized.

Beds and pillows were comfortable. Breakfast was ok. Neither the ice maker nor the hot tub were working.

Hot tub is broken. Not enough food for customers

Room was small, bathroom ceiling in bad shape, no elevator, poor morning breakfast, no plastic bag in room for wet cloths, both conditioner and shampoo contains were empty, no hair dryer in room. Poor value for what they charge.

Convenience

Beds were not that comfortable , but overall was ok