Super 8 by Wyndham Danville VA

Good hotel for price. Roaches in microwave

Bathroom sink backed up. Reported it to the front desk at check out. Room was clean and beds were comfortable.

The room was clean and quiet. The elevator was not working so I was not pleased that they put a 77 year old on the second floor and he had to climb the stairs. They also charged him $150 security deposit that was eventually returned but I felt that was unnecessary since he told them the only reason he needed the room was he was a lung cancer patient and work was being completed at his home putting dust in the air that made it harder for him to breathe. The manager didn’t seem to care.

This property should not be offered in hotels.com. I have always used hotels.com and this experience makes me think about it twice. I even used one of my rewards night on this. I checked out one day early since I found another property to stay in. They did not service the room, the elevator was broken with no signs of it getting fixed soon. The floor on the stairs was dirty in the morning and in the afternoon. In all justice, upon checkout the lady was very nice and mentioned I should have requested service.

yes

Staff was not helpful when I had a complaint. Several bugs on floor in the night time.

customer service was excellent. The night manager very nice and efficient. The new renovations were excellent.

The room smells very bad, the Air conditioner ac is broken and old , the customer services was not good.

We arrived only to have to change rooms, after we had got ready for bed, tried to turn on the TV but it didn't come on, had to then go back down to the 1st floor to get the reception person who did come up quickly only to told that the cable box in the room was missing, had to then move to another room i believe only a few doors down, only to get a key that would not let us in, so my husband had to go once again down to the 1st floor only for the lady to come back and try the key and tell us that the keys don't work. So we had to accept that or either move to another room, so we opted to stay but couldn't go anywhere because we had no key and trying to go somewhere then call the reception to let us in and out would have been a complete disaster. The receptionist, stated she would leave a message to see if we could get some time of money off for the stay due to the inconvenience so I will be calling tomorrow to see how that will go.

The suite room that we got was very spacious and clean. Really enjoyed staying here.