The Freeport Hotel, an Ascend Collection Hotel

bathroom clean / mattress comfortable /water pressure good

soiled sheets/stained comforter/ carpet needs replacing or cleaning? shower curtain mold / not the king room pictured online that we booked

la situation géographique

chambre très petite...piètre literie, salle de bain minable

Everything was amazing, from the breakfast to the room cleaning, and the management was just great, This is my fifth time staying there, and we always get treated the same way. Love the place.

This place is shady. There had not been anyone at the desk the past 2 nights. My smoke alarm was chirping. I called the desk. No answer. I walked to the desk and stood there waiting from 11:30pm to 12am. I called the numbers listed at the desk and got generic voicemails. I had to climb up to the ceiling to finally turn the alarm off. The next morning I got a call from the number I dialed at the desk the night before. The lady said she had been helping another guest. For 30 minutes she was helping one guest? There were maybe 4 cars at the most in the parking lot. The next night at midnight I was awoken to a woman screaming and crying outside my window. I called the front desk and of course no answer. I called the lady that had returned my call earlier the day before and she said she would have someone check it out. While “someone” was checking it out, the woman outside my window kept crying and hollering that she hated the man outside with her and not to touch her and that she wanted to go home. I kept hearing the man say they needed to go inside. He finally got her inside (the outside door was next to my room). Right after the lady calls me back and says they have checked inside and out and they couldn’t find anyone or anything out of the ordinary. I checked out 2 days early that morning. Also, there was no swing bar lock on my door, so anyone could come in at anytime if they had a key card.

Location and staff

I didn’t know beforehand that pets were allowed in the rooms. I didn’t inquire. Next time I will.

nothing

When asking to check in early at 130 PM I was told no, when finally checking in was told if I have pets in my room I have to take them whenever I leave the room, The room smelt bad and there was a large yellow stain on the carpet, The price for the room is way too high.

Poorly staffed. Previous quest wash cloth in shower. There was hair on blankets.

The quality of this property is that of a $25/night motel. It’s dirty, the doors from the outside to the room hallways barely work and the window screens are broken - both of which create a safety issue. The hallways are dirty and smell like smoke and febreze. The shower curtain had mold on it and the bedding looked like it had never been washed. Cannot believe choice hotels allows this.

Never came to clean the room as much as I asked

The rooms weren’t clean