Home2 Suites By Hilton Charlotte Northlake

Everything was great

Breakfast was dry

Overall this hotel was fine. The employees were all very friendly. But this Home 2 Suites falls short of others we’ve stayed at of the same name. Hallway carpets seriously need a steam cleaning-they’re very stained and several of the hallway lights need replacing. Our door lock didn’t line up quite right and required a lot of strength to get it to lock. The biggest issue was it was hands down the worst breakfast I’ve seen at a hotel ever. Which is REALLY difficult with kids. Everything was both overcooked and cold. Whatever meat was served was questionable-seemed like plant based?. The waffle iron needs replacing-burned the top and bottom but left the middle raw and gooey, tried several times. My kids said the cereal was stale. Finally on our last day we gave up in favor of breakfast from Dunkin across the street.

Overall this hotel was fine. The employees were all very friendly. But this Home 2 Suites falls short of others we’ve stayed at of the same name. Hallway carpets seriously need a steam cleaning-they’re very stained and several of the hallway lights need replacing. Our door lock didn’t line up quite right and required a lot of strength to get it to lock. The biggest issue was it was hands down the worst breakfast I’ve seen at a hotel ever. Which is REALLY difficult with kids. Everything was both overcooked and cold. Whatever meat was served was questionable-seemed like plant based?. The waffle iron needs replacing-burned the top and bottom but left the middle raw and gooey, tried several times. My kids said the cereal was stale. Finally on our last day we gave up in favor of breakfast from Dunkin across the street.

Great experience. There was nothing that I didn’t like.

The staff was friendly

It was great. Staff was awesome and friendly. Rooms were excellent as well and in very good condition.

Upon checking on the lobby air conditioner was not working and the entire lobby area was very hot. I asked attendant was the rooms air working . They told me yes. I continued my check in and got into my room and I had a 2 br queen suite , now the living room area was rather warm but in the bedroom area it was very cool as normal. Well I spoke to front and one clerk told me they did not have any rooms (suites ) available and were booked . The next clerk when I went back down to front desk later after being agitated she told me that she could send maintenance up who was just coming on duty. Time went by then hour or so later o rechecked with her because no one had came to room and she told me the maintenance man who was their to check on AC was not allowed to work or check on the AC in rooms . So she suggested she could bring me a fan or a portable AC ..... as I checked out I still did not get that fan or AC unit. This was totally unacceptable to place someone in . Never experienced this before but it was extremely miserable for my family and I

Most of the staff was personable

The breakfast staff abruptly shut down the lights and other amenities. While cleaning up was understandable due to breakfast time ending, the decision to turn off the lights while we were still finishing up was somewhat off-putting.