Hilton Garden Inn Cedar Park Austin

Room was quiet. Shower temperature was reasonable. Beds fine. Internet worked. Wife liked breakfast and coffee. Room available before check in time (great). Soaps in the bathroom and showers in dispensors. Love the smell of the shower soap. Ice machine was in a good location and worked well. No noise on 4th floor.

Room Thermostat not sensitive enough. Temperature swings too large before kick in/turn off. AC noise not too bad, but not quiet. 1 of the outlets between the beds not work. Pillows are terrible (zero firmness).

I’ve been staying in Austin for business for about 15 years, and the last few years I will only stay at this location. It started because Hilton Garden Inn has comfortable beds, a restaurant, a good store/pantry, and it is close to my office. But the reason that I logged onto TripAdvisor was to recognize the front desk staff…I’ve always had an amazing experience, but Neo is most memorable. She makes it feel like you’re at a luxury resort with her professionalism and white glove treatment. When you see someone who enjoys their job so genuinely, it takes the experience to another level. She is a gem!

My parents came here for their anniversary and I called ahead to see if there was anything special I could set up for them as a surprise. Brandon was a FREAKING ROCKSTAR! I had some issues confirming the reservation because it was booked third party but he walked me through what I needed to do to confirm ahead of time for them and got that all fixed up for me. He also suggested the perfect little surprise to leave in their room with a note. I cannot shout him out enough. Give this person a raise or a bonus or something because he went above and beyond OVER THE PHONE while still doing the rest of his job fluidly. Breath of fresh air. Thank you Brandon!

I have had the opportunity to stay at this location for the last few weeks while on a work project. Without fail, Neo and Brandon at the front desk remember my name, greet me with a great attitude and are willing to help me out with anything I may need. They keep me coming back to this hotel. Great brand ambassadors for the Hilton Properties. Thank you Neo and Brandon for a great experience week after week. Jim Watson

Super service at breakfast and at front desk, especially in mornings with a lovely young woman who is the epitome of hospitality. Thanks.

Two things would make the stay a ten. Third party sites like Booking com list the property with free parking. If these amenities are incorrect, they need to be edited by the hotel chain, not 3rd party . If it is listed as free, however, this needs to be honored, or discounted by the 3rd party. We cancelled our car and convenience to save money, but lost a bit on time. Still, the train from Lakeline was great into downtown. We liked our first room on the quieter side of the hotel, but moved due to sheets not changed (or staff eating while changing 🙂) . A quick change of sheets by night staff would have been preferable.

$10 parking fee like why ? If we were downtown okay but that’s crazy

The beds were comfortable and the room felt clean overall. The staff was kind and the breakfast was good.

There are no luggage carts and the air conditioning unit made a loud annoying noise the entire night. We could not switch rooms because the hotel was booked but it was apparently a problem with several of the rooms.