Hilton Garden Inn Cedar Park Austin

Location was great, and the staff was very friendly and helpful

Loved everything

We have stayed at this Hilton Garden Inn a couple times and give it high marks for friendliness of the staff and really comfortable beds with excellent sheets, comforter, and pillows. I am pretty fussy about bedding and found it wonderful, including the pillow which was very soft. Also the shower towels were thicker than at similar hotels.

Our only disappointment (and it was a small one) was that we purchased the hot breakfast buffet option but it didn't include freshly made eggs. The hot portion included a choice of prepared chafing dishes of scrambled eggs, sausage patties or turkey sausage links. There was no bacon or condiments like shredded cheese or salsa (this is Texas after all). There were biscuits and a gravy. My husband asked the cook if he could have easy over eggs and learned that would be an additional charge. Otherwise, the breakfast was good with several bread choices, fresh fruit, yoghurt, cereal, etc.

The pool, the staff was friendly and the room was spacious and clean

Convenience

I'm not happy with my stay! Your plugs 🔌 right next to the bed on both sides don't work. The TV remote does not work properly as it took us 20 clicks back and forth to get it to go to the guide. But more importantly! I reserved a room and paid for it yesterday just to get here and be told I didn't pay even though I showed the confirmation email that I paid $139 and some odd cents and the confirmation number. I was told that it's on booking.coms fault and that the confirmation # I have is different than what the hotel has. And the worst of all that I would have to WAIT! until yall could get Booking.com on the line and that I couldn't get into my room until then so we ended having to pay AGAIN! and I've still yet to hear from anyone! about where my money is or what happened!

Professional staff, CLEAN ROOM as ALWAYS, good location for where I need to go. The front desk ALWAYS makes sure I am satisfied with my room and if they can do anything to make it even better.

We didnt spent much time in the room but we couldn't even use the toilet it had the worst smell. I took a shower and had to run out of there. I didnt know if they would blame us so i didnt say amuthing. But there even looked like there was poop on the wall by the toilet. It was so gross. And paying for parking after we paid over 100 for the stinky room did not sit right with me. We will not be back but i hope they get that fixed.

Shopping and dining were not really within walking distance.

Clean Rooms. Super quiet hotel