Sheraton Offenbach Hotel

A

Das Personal hat die Worte Freundlichkeit und Lösungsorientiert nicht gelernt. Absolute Katastrophe. Frau Zosel (Front Office Managerin) ist definitiv fehlbesetzt auf dieser Stelle, ich schüttele immer noch den Kopf über so viel Arroganz. Sheraton ist nicht mehr das was man früher mit der Marke verbunden hat. Abgewohnte Möbel, Frühstück nur halbherzig (es wurde nicht aufgefüllt).

A very poor experience from start to finish. As soon as I arrived for check-in, the receptionist responded to my “hello” with a blunt “ID please.” It honestly felt more like going through border control than checking into a hotel. I asked if my date modification had been processed without any additional fee, and I was told that it had been confirmed. Then came the room: a dark, ground-floor room that felt very outdated. The bathroom was old-fashioned, some power outlets were barely attached to the wall, and the TV was so old that you have to wait about 30 seconds between pressing the button and the channel actually changing. There wasn’t even a coffee machine in the room. The bar staff, however, were very friendly. Unfortunately, the snack served with drinks was a extremely salty soft cardboard that they call “homemade chips.” The snack was so salty that it actually woke me up in the middle of the night — I had to drink almost two liters of water just to get the taste out of my mouth. At checkout, I was told that I had to stay one more night because my date modification had supposedly not been processed. After about five minutes of searching, they finally found the correct reservation — but then informed me that I now had to pay a modification fee. This fee was not clearly indicated in the Bonvoy app. I travel every two weeks and regularly stay with both Accor and Bonvoy hotels, and I modify reservations quite often. Hotels are usually understanding and flexible. That was not the case here. The manager simply told me to read all the terms and conditions and ended the conversation. I’m very disappointed with this Marriott experience and especially with how my complaint was handled. I would not recommend this hotel for business travel — unless you enjoy paying a high price for something that feels closer to a prison-like experience than a hotel stay.

Die Lage ist hervorragend und das Personal sehr freundlich und zuvorkommend.

Das Zimmer war sehr warm. Die Klimaanlage ließ sich nicht regeln.