Sheraton Offenbach Hotel

Geen laadmogelijkheid voor electrische auto. Veel rumoer laad op de avond (na 2300) door housekeeping, die nog kamers aan het schoonmaken zijn. Onbeleefde receptionist, toen ik hieromtrent melding van maakte. Ontbijt Eur26 ipv Eur10, zoals in de booking bevestiging. Is na reclamatie wel aangepast.

I am writing to formally express my dissatisfaction with my recent experience at this hotel, specifically regarding excessive noise disturbances and the unprofessional conduct of one of your managers. During my stay, I was subjected to significant noise levels that continued late into the day, making it impossible to rest. This is unacceptable for a hotel of your reputation and standard. When I brought this issue to the attention of the on-duty manager, I was extremely disappointed by the response I received. Instead of addressing the situation professionally and constructively, the manager’s behavior was dismissive and unprofessional. Rudness and absence of customer care are his values. Total lack of empathy, understanding and customer care. Even the receptionist appeared to be surprised with his behaviour. Such a poor approach of one of your managers made the entire experience very unpleasant. I made it clear that I arrived from long range flight amd that I needed to rest, however I experienced total lack of understanding from your staff. I made it very clear that we are in the European Union, where such a level of hospitality and lack of customer care should not exist—especially in an international hotel brand such as Sheraton. Guests should feel respected, heard, and properly assisted when raising legitimate concerns. This experience falls far below the standards I expect from a hotel of your standing. I trust that you will take this matter seriously, investigate the incident, and ensure that appropriate measures are taken to prevent similar situations in the future. I would appreciate a formal response regarding how this issue will be addressed. Kindly let your staff know that customer carenis about empathy, understanding and eagerness to find appropriate solutions. There is no space for rudeness, passive aggressive behaviour and lack of interest for the role. They would benefit from receiving training and feedback.

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Room with internet, absolute zero connectivity the whole day nothing was done about the same. It strange in 2025 customers are given rooms with no WiFi when they advertise WiFi on the website