Courtyard by Marriott Los Angeles Monterey Park

The lobby was very nice.

The parking was confusing

My experience at this hotel was extremely disappointing and honestly concerning. When I checked in, I politely asked the front desk if there was any bottled water available. The staff member responded very rudely and bluntly stated that the hotel “does not provide water,” without any explanation or basic courtesy. The next morning during breakfast, I saw the front desk handing out water to guests, which made the interaction feel even more dismissive, misleading, and unprofessional. The most serious issue, however, was how the hotel handled my lost phone. After I checked out, my phone was left in the room. No one from the hotel contacted me, informed me, or acknowledged finding it. If rooms are truly cleaned thoroughly between guests, how was the phone not discovered? And if it was discovered, why was I never contacted? Either possibility reflects very poorly on the hotel’s operations and management. I had to contact the hotel myself multiple times to locate my phone. I was initially told that I could either pick it up in person or have it mailed. Since I was already planning to come back, I clearly communicated the exact time I would arrive to retrieve it. However, on the day of pickup, when I called again to confirm the status of my phone, I was suddenly told that they “didn’t know where it was.” Only after I informed them that I could still see the phone’s live location showing inside the hotel did they start checking again. After making a completely unnecessary trip back to the hotel, an Asian male employee at the front desk was able to locate the phone very quickly, and I genuinely appreciate his help. What shocked me was discovering that the reason the phone had supposedly been “missing” was because it had been logged under my room number but someone else’s name. When I raised these concerns with the supervisor, the response was equally unacceptable.

New, clean, friendly staff

Comfortable, clean room.

Close to busy road with lots of traffic noise.

El "Desayuno incluido" es un ticket para un pago parcial y Starbucks no es la mejor opción. Además, en el check in no me entregaron los tickets, por lo cual mi esposa al otro día tomo el desayuno y lo cobraron, posteriormente al solicitar información y ajuste, la empleada del Front Desk tuvo una pésima actitud de servicio, tuve que insistir para que me ayudara. La Habitación 260 con bastante ruido en las noches, el control del TV dañado, la puerta del baño no ajusta bien y no garantiza privacidad, quedaba abierta. Fui a visitar la piscina con mi hija y le faltaba mantenimiento y limpieza, el area se ve descuidada.