Home2 Suites by Hilton San Antonio Lackland SeaWorld

This facility will not get mine or my family members business if we decide to finish our travels. They don’t answer there calls and never respond to messages. They have no heart and I have always thought people in Texas were nice.

The room and bed was comfortable, but Rosa made the experience unforgettable with her fabulous customer service and the delicious salsa!

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Parking fee

We recently completed a three‑day stay at this property with our family, and it was an extremely disappointing and frustrating experience, particularly when traveling with children. At check‑in, the property looked promising and the front‑line staff were polite. Unfortunately, that was the only positive part of our stay. From day one, the experience quickly went downhill due to multiple unresolved maintenance issues and, even worse, complete silence from hotel management despite repeated follow‑ups. Issues faced during our stay: Garbage disposal not working – Reported immediately. An engineer arrived the next morning and informed us that the entire unit needed replacement. By then, half of our stay was already over, and no alternative solution was offered. Dishwasher not working – It worked only on the first day and failed for the remaining two days. This became a serious inconvenience, especially since the sink was already unusable. Hair dryer not working Torn sofa – Clearly damaged furniture in the room. Cracks in the walls – Visible and unacceptable for a property charging premium rates. What makes this experience completely unacceptable is the absolute lack of response and accountability from management. Despite sending multiple emails and follow‑ups and attempting to reach out for acknowledgment or resolution, the hotel property manager , never responded—not even a courtesy acknowledgment. No call back. No email. Nothing. This level of indifference after such a poor stay clearly shows that guest concerns are simply ignored once payment is taken. It reflects extremely poorly on the management and overall customer service standards of this property. Bottom line: This property may look appealing at first glance, but poor maintenance and a completely unresponsive management team ruin the experience. I would strongly NOT recommend this hotel, especially if you are traveling with family or kids. Save yourself the inconvenience, frustration, and disappointment—look elsewhere. Please note, I do not need any credit back for my stay, instead i have expected an timely response/call back of being heard.

Rosa was amazing! She was attentive and friendly. We had a great experience. 100% Recommend!

Rosa and Rueben hosted my family with a very delicious breakfast. Her green salsa is a must. Super friendly and very attentive to everyone.

Good service during breakfast. Rosa and Ruben were very attentive.

Really good service love that Mrs. Rosa is really nice and friendly. Loved her attention will totally recommend this hotel.