Pine Cliffs Hotel, a Luxury Collection Resort, Algarve

Nothing

April 2026:This was supposed to be a 5-star stay, but it fell far short of even basic expectations. The room quality was nowhere near 5-star standard, and one of the two rooms we booked had a strong, unpleasant smell of cigarette smoke. I reported this immediately, but the staff showed little interest in resolving the issue. There was no follow-up, and I had to return myself just to ask for an update. Eventually, a staff member attempted to help by offering an upgrade, but even that process was poorly handled. When we were shown the alternative rooms, the key cards didn’t work, leaving the rooms unlocked at all times — completely unacceptable from a safety standpoint. On top of that, despite booking two rooms, the amenities were inconsistent, with one room noticeably lacking items that the other had. Breakfast each morning was chaotic and overcrowded, with no sense of organisation. After asking for tea and being completely ignored, we ended up going to the service station and getting it ourselves. After enduring two disappointing nights, we decided to leave and move to another 5-star hotel. The difference was immediate — calm, professional, and attentive service from the moment we arrived. If you’re travelling with adults and have experienced true 5-star standards, I strongly recommend avoiding this place.

Locatia si micul dejun.

In fiecare noapte se auzeau sunete ciudate in camera! Ceva scartia, ciudat….

The location and complex felt safe and great for kids, lots to do and the staff were very friendly and tentative

The prices for food and drink were beyond extortionate - a spirit alone was €14-17, the same price as a cocktail, a beer was over €7. Two smoothies cost €22. To eat breakfast , lunch and dinner as a couple with a baby was bad enough but how families can afford to eat and drink here is beyond me. We ended up spending approximately €250-€300 euros per day (excluding breakfast as that was included in the main booking). On 4 of the days we didn’t even eat lunch and we weren’t drinking a lot. We exchanged some English pounds at the hotel and they gave us exactly the same value in euros. They wouldn’t let you in the indoor pool unless you bought one of their swim hats which cost €5 each and they didn’t heat one outdoor pool so all of the children were complaining how cold the pool was all the time - I do understand in summer but during spring, it would be nice for at least 1 outdoor pool to be heated. Quite a few of the restaurants were closed or had private functions and they decided to close and renovate the only pub/indoor facility to have a drink in that’s not a restaurant which will eventually be turned into another restaurant! Overall, we enjoyed the stay but just felt very financially abused and so when facilities were unavailable and there wasn’t a single pool outside our baby could go in, it did feel very frustrating.

The grounds are spectacular

It was too big. It felt like a ginormous Club Med !

Alt var lækkert og fint 😁

Der manglede en toiletbørste på værelset, ellers manglede der ingenting 😊

The location is stunning, the landscaping and gardens are very beautiful. The staff is very nice and attentive.

Just a detail. If you book a room with a 'resort view', check with reception to make sure you won't be overlooking the car park, unless that doesn't matter to you.