DoubleTree by Hilton Pittsburgh - Cranberry

nothing

to begin with our room was not accessible and I called ahead to make sure it was wheelchair accessible. The front desk person, Lori was not helpful with changing the room to something that we were supposed to have in the first place. Then the next day we were told the restaurant would be open at 4pm. We sat and waited and waited. The front desk guy said he would do "whatever he could to help and make things easier" but did nothing and when I went back up to see what was the problem he then told me they would open at 5. Starving- we ordered out instead. This visit was horrible, the room was not right and this was the second visit here for us in the past 6 months and we had the same issue. There is a lot of issues here, the worst part is, it effects the guest more than the staff.

Nice looking. Check in personal were kind and courteous.

There were kids running through the hallways making noise late into the night. You’d think that for the price you would have better security, strict enforcement of rules. They charge extra for every little thing included bottled water.

We had to book this hotel last minute after arriving at another hotel in the area that did not have a clean & safe room (after going to 2 separate rooms). This hotel was very nice. Some of the public areas (doors/hallways) showed their age some, but the hotel was kept up nicely. The room was comfortable and the staff was very pleasant.

Good location. Lobby was LARGE/a shock value when walking in. But the wonder stopped in the lobby.

Was quite expensive for what you get. Water was still $8 in the room, breakfast not included for the price, room felt no fancier than a Comfort Inn. I booked this hotel for the pool, which was open, but cloudy with unfiltered water/bugs all over the top. Even an employee was unhappy with the water quality. I booked a hotel with a pool to use the pool, very disappointed. Should have just stayed at a Motel 6 for the value.

Nice location, plenty of free parking

The staff was wónderful

Í couldn't get the TV remote to do what I wanted

It was very conveniently located easy to park

It just seemed a little rundown. It was very hard to control the temperature in our room and there were a lot of noise coming from the pool and the hallway.

N/A

Price.

Was a noise I could hear even with the ac shut off. Wasn’t the bath exhaust. Very annoying.