Casa Altamar

Lovely. Quiet and private. Exceptional restaurant. Truly wonderful staff.

Grounds staff worked around us mid-morning instead of prepping the grounds early, as is usual. That's not respectful.

Service and staff are incredible! Arturo gave an amazing intro to the property. All of the staff pay extreme attention to the guests

The staff here is wonderful: very friendly without being overbearing. Service was consistently on point, which really made the stay more enjoyable. The overall beach setup is actually very well done and the pool overlooking the ocean is absolutely amazing. Definitely one of the highlights of the property. It’s a great place to relax and take in the scenery, even if the beach itself isn’t ideal for swimming. The room was spacious and very clean. The air conditioning worked well, and the bed was comfortable...great for getting a good night’s rest.

The beach itself was a bit of a letdown...it’s quite rocky, and there was a noticeable amount of sargassum during my stay. I didn’t see any cleanup efforts, which would have really helped improve the view and beach experience. That said, the hotel does have a pier where you can walk out and enjoy much clearer water, which was a nice touch. One small downside was the lack of a mini fridge in the room. It would’ve been appreciated, especially for keeping drinks or snacks cool.

Great accommodations, well run, delicious restaurant Stayed here 6 nights, absolutely loved it! Beach - 30 feet water to door - kayaks, paddleboards, water shoes, etc. kayaked each day, and always got equipment - BEST place overall was 2 hammocks at end of the pier! Maintenance - many other properties have 'sargasso' problems - thick, smelly, decaying seaweed - Casa Altamar shovels and removes sargasso daily to keep beach clean - similar diligence cleaning bird poop off pier, vs other nearby hotels Staff - Arturo, Javier, Armin, and others all excellent! - learned our names, food preferences, assisted concerning sites, or refilling bottles - spoke English at least as well as my Spanish :) Restaurant - AMAZING! small menu, but everything *fresh*, well-prepared and presented - favs are tacos arracheras, skirt steak, and everything shrimp - directly above our room - but closes at 9:30PM. happy whole area quiet by 10PM Couple negatives - room advertised as having kitchenette, balcony, and 'laptop compatible safe' - no kitchen, or even mini-fridge in room - tiny (3 sq ft) area outside a sliding door just to hang clothes to dry - safe fits passports or smartphones max. not anchored, and weighs 5 pounds That I'm giving a 5-star review despite the issues says a lot about how great Casa Altamar is. These issues need fixed - with the room, or the listing. However, the property is just so stellar in general. Would definitely want to stay here again next time in Tulum!

Super équipe, personnel très avenant et amical.

Loved : Location (far from the cliché influenceur vibes of Tulum) this place is an absolute GEM Incredible staff Beach Comfort Food Extremely clean Shoes and masks available for snorkelling as well as kayaks Disliked : Shower couldve been warmer