SureStay Hotel by Best Western Florence

Leaving

There was mold in the bathroom and in the bedroom. The first room they tried to give us hadn't been cleaned. The bed spread was wet and covered in pubic hair and food. There was food on the nightstand and the bathroom sink was covered in goo and the smell was HORRIBLE. The new room had mold all over. The curtains were broken and hanging by like 5 parts of the rod. The carpet was filthy if you walked barefoot you had to wash your feet immediately after because it would cover your feet in dirt. We refused to eat the food because the hotel was so nasty.

That i was charged twice once threw bookingb.com and second I had to pay cash

The location

The room was outdated. The hotel smelled like cigarettes. You sit on the bed and felt like it was going to break. We did not even end up staying. We checked in went to the concert, came back and decided we was not comfortable staying at this hotel and checked out

No.le gustó nada

La ropa de cama estaba manchada y rota. La cortina de baño manchada y la limpieza era pobre. El pasillo tiene un olor desagradable.

Great employees, convenient location, breakfast

The toilet could have been cleaned and the pillows could have been a bit bigger and softer

Staff were very helpful and polite!