River Terrace Resort & Convention Center

I love the style of the loft rooms Loved the beautiful views

The staff was rude I have stayed there 3 other times and loved it. This time, the sheets on the bed had blood on them The downstairs bathroom had water leaking from ceiling tile and when I reached up it basically crumbled in my hand The water pressure on the showers was absolutely AWFUL The lady Candy at the front desk was very rude Had 4 towels for 3 people Very disappointed this time don't think I will be staying there anymore

Was a good stay,thanks

Room was not cleaned for us, the next day after checking in, and towls and wash rags were not picked up and replaced, bed was not made up, normally house keeping does all of those things while we are out in about,

Very clean comfortable room

Building was on an extremely steep sloop,wifi didn't work and tv faded in and out due to bad reception.

The location and distance to downtown was excellent!

The room was just okay. It had a balcony and a lot of space but there was some noticeable wear and tear. The air conditioning is Very loud. Generally though, the room itself was fine. Our main issue was that when we checked in, we had to go to a second desk to get our parking pass, and at that desk we were offered great discounts for our time in Gatlinburg, which we assumed were part of staying at the hotel but were in fact all free perks for attending a time share presentation. The desk person specifically said it wasn’t a time share and made it sound like we would just tour the other Westgate property and get these discounts, but it was in fact a time share presentation that we sat through for 5 hours. The hotel is fine, but beware of getting sold on a timeshare.

I feel like the rooms are in need of an update. I felt like the room I had not been updated since the 90s. The shower was stained up, needed a new shower head and ceiling tiles. The room was not physically dirty. Our tv had lines in it where it appeared it was on its last leg. It didn’t bother us much as we weren’t there to watch tv.

Location was great. Staff was friendly and helpful.

I didn't dislike anything. I was surprised that you didn't have to use your room key to access your buildings.