Extended Stay America Suites - Norfolk - Virginia Beach

Staff was friendly and helpful

Room was advertised as having a pull out sofa. First room did not have a sofa, replacement room had a tiny and uncomfortable futon. Requests for extra towels and sheets were not done prior to arrival.

I was able to get a good price for a last-minute booking. However, it will never stay there again

When we first survived to our first room. There was hair in the bathtub and hair on the toilet seat and hair on the floor. The room was not clean at all. Switched to another room and the room smelled of smoke real bad floor was not vacuumed to the floor as potential and bathroom looked very dingy and gross. Very dirty corners that were very noticeable.

The staff was great and very friendly.

The rooms were not next to each like we requested and they were still cleaning one when we checked in. The room had roaches and a wasps nest outside the window. Also the hallway smelled like urine and the room had a molded meldew smell. We had to ask for wash clothes and linen for the pull out bed.

the free wifi

The rooms are old, and the furniture is outdated and filthy, there was roaches in our room, and the bathroom was not cleaned correctly. the blanket was thin, and the room was cold. kitchen was little and ugly. the fridge was right next to the bed, annoying

not great in the breakfast area and How do you not have anymore sheets when 4 adults where staying in the room ??