Extended Stay America Suites - Norfolk - Virginia Beach

Good size for families traveling

The room was obviously not cleaned. There were used soda cans and other trash around in windowsills, etc. The floors in the unit were disgusting. After being there for fifteen minutes, our feet were black. We were only given one towel for a two bedroom, and when we asked for more we were told repeatedly that there were none available because they were all in the wash. Finally on our third attempt we were able to get a few extra towels. The staff at the front desk were friendly but clueless. When we checked in it was chaotic. The employee initially told us she wasn’t sure there were any two bedrooms available despite that being our reservation and then she went around and around about which room we were going to. Then they double charged us which has been a whole thing trying to resolve.

Location

Cleanliness

Staff was friendly

Roaches in room, door was broken to room, door was broken to building, elevator was broken, freezer was broken, not enough towels or dishes, nothing was as advertised but we paid full price and paid for our pet. Literally had to pull a bug out of My child's bath and off the table where he ate.

Disgusting

Smells like ass

The shower was hot.

*no curtain in bedroom, just a sheer cover piece, a missing rod with plastic holders in place, and open to parking lot on ground floor. They gave us a hand towel on the first request, then we got a sheet and had to put it up ourselves * the lamp in the bedroom did not work,was reported in first minutes of check in, no fix (it had the charge portals on it) * no toilet paper holder. We had to request this. The staffer had it in a drawer beside her. They knew about and had it in a drawer. * the floors were dirty, covered with marks and filthy. We clorox wiped most of this. * no kitchen items whatsoever, a paper ad saying check some out. Never seen this at this chain. *cigarette smoke evident and pronounced everywhere * we have a 4 pound dog and were told we would be dismissed if he broke any pet policies, yet our neighbor had a 50 pound plus huge dog next door *neighbor opened and closed door about every hour all night long, loudly, and their dog was loud Neighbor had doormat they changed to holiday style during stay indicating they are long term resident,smoked, large dog,did not pick up after him (we saw this) * neighbors above opened and closed door loudly all night between 2 and 5 and moved as loudly as they could (stomping?) *despite all their extreme misgivings and contract obligations (we spoke to a know nothing staffer at 6 am when we left after sleepless night) the $100 pet/deposit money is not returned. Husband calling again. A crated 4 pound dog obviously did no harm. He slept all day. Also, we left the room in better shae than we found it. Unacceptable. Please remove this hotel from your site.