APA Hotel Kyoto Ekihigashi

Location and staff were excellent

The early check out, overall poor cleanliness was hard to ignore

The location was amazing. Very close to Kyoto Station, where you can get train and bus. The room was bigger than avarege, and it was very easy to leave our luggage before check in. They also provide baggage transfer from one hotel to other, it was very wasy to do it.

The hotel lobby always seemed crowded. A lot of people, the baggages that were going to the transfer stayed on the lobby it self, what gave a bad impression when we first got there.

Great location, loved the onsen. Rooms were clean

I would have liked to pay for my room before leaving home but for some reason it was not possible, even though I asked three times. Breakfast was very varied and fresh (except for the croissants). Started each day off very well. You could eat local style, European style or a mixture of the two. Very copious on choice. The staff at breakfast were very efficient. My big disappointment was on arrival at the start of my stay at this hotel. Instead of having a main desk with human beings who greet you with a smile, you line up and reach a machine in which to put your passport and pay. No human contact. A young man who, very polite, tells you to push in your passport and then push in your credit card. You get a receipt and that's it. Very cold. Not happy or pleasant.

Exactly what I say in the paragraph above. I was in agreement with other guests who found that one's arrival in this hotel is very cold, and even unpleasant. Maybe this is technologically expedient for the hotel but not nice for the guests who are giving our money for the upkeep of this hotel. Maybe the direction wishes to eliminate the jobs of receptionists. However a human contact is very necessary when it comes to guests who are paying after all. Especially when it is your first impression of Japan.