YourHome - Sersale Suites

Location is great, terrace and the breakfast. Overall service is excellent Mariateresa helps you with any questions you have. When arrived Marco welcomed us and checked us in. The Lady preparing the breakfast was so loving and made us feel at home, great start to day.

The location of this hotel is excellent — right in the heart of local shopping and dining, which made it incredibly convenient. The room itself was clean, well-maintained, and beautifully designed, which we really appreciated. However, there were a few things that detracted from our stay. The air conditioning system required the room key to stay inserted in order to work, and we were only given one key. This was inconvenient — especially when one of us went out and the other stayed behind — as it meant choosing between comfort and being able to let someone back in. Another issue was with the door locking system. Our kids accidentally locked us out twice while we were moving between the room and the common area (we were taking turns using the shower), and management responded by telling us to "watch our kids," which came off as rude and unhelpful rather than understanding. It felt like a poor response to a situation that could happen to any family, especially given how easy it was to be locked out. Lastly, we were surprised by an additional charge of €100 for our two small children for just two nights. Given their age and the length of stay, this felt excessive and not clearly communicated upfront. Overall, while the location and room quality were great, the inflexibility and customer service left something to be desired.

They definitely took very good care of us from checking in to checking out. Lisa and Maria were fabulous preparing our breakfast for my two boys and wife every morning that I stayed there for three days. Not only they cooked our breakfast but cleaned our room when we ventured out in Sorrento. Definitely will come back again if I stay in Sorrento again.

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Lovely and great location. Lisa in particular was wonderful.

A self-service breakfast and freedom to eat whenever ready would have been nice, but for the format presented Lisa was just wonderful.

Marco gave great recommendations for around Sorrento and was accommodating when we arrived. Breakfast was great with good options, and the vibe/aesthetic of the room was adorable.

The wine opener was broken.

Very clean and welcoming room. Love the customer service with Luigi and the heartfelt woman taking care of breakfast and coffee. Generous and delicious breakfast spread. I will definitely stay here again!

Breakfast was amazing!! Great communication for check in process as there is not a reception at this property.

Great location! Sersale Suites is about a 1 minute walk from the Corso Italia (a main street with lots of shops & restaurants), but tucked away enough so that it's quiet at night. It's very clean, nicely decorated and it has a very large shower compared to what we've seen in our other European hotels/B&Bs. Marco gave us a very warm welcome and he gave us great tips for restaurants and tours. We were pleasantly surprised to find out that the Sersale Suites offered services to assist with booking tours, car services, etc. Martina and Mariateresa were very friendly, helpful and very quick to respond! They helped us book several tours-- all we had to do was send a message through WhatsApp and they handled the details. We enjoyed our stay and would stay again!