Castaways Resort and Suites

Bed comfort and internet access

I like everything about the place

Overall the hotel was good

It was clean good customer service

The Wi-Fi , and the television

The hotel was a complete roach motel and it’s a bit sad that I have to write a review like this because this is my country and I want everyone to win but this is horrible representation. Allow me to begin with the positive: the staff was hospitable. Now for the bad, the hotel was nasty. The sheets for one were stained and seemingly used. I get the impression that they have a problem with maintenance because room service took my towels at 10am and I didn’t get new towels until late that evening. I had to call them and ask them to bring towels and they only brought one so I had to share with my guest. Additionally the hotel is infested with with roaches of all sizes big small large medium they did not discriminate. I even found one on my bed. The water pressure in the shower was low and the water was not hot enough. The wifi connection was weak and the power in the hotel went out twice leaning the room hot and dark. It was the wirst experience I’ve ever had and would never ever go back.

The food was great, customer service was top tier, the hotel was clean but not up to date. It smells kind of musty as well

The room was comfortable and the restaurant was available to order breakfast.

Heureusement, je suis un citoyen canadien ils pensent c'était une personne illégal.

ils ont très malhonnête, et mauvais foie, ils ont laissé l'immigration à pénétré dans ma chambre à 5 hre du matin c'était un choc pour moi ainsi que ma copine, et aussi ils ne donnent rien comme petit déjeuner je trouve ça ce n'est pas normal merci.