Graycliff Hotel And Restaurant

It is absolutely fantastic, back in the times with super friendly staff in a movie kind of environment

The dinner service and food was excellent. The room was spacious and pretty.

The floors seemed to need freshening a bit more.

location and style, and swimming pool

Not very clean and things looked tired. Several areas quite dirty, mosquitoes in the toilets and the Maitre D was comically officious. And officious is the correct word!

Food was great! And the esthetic of the hotel was beautiful. I loved the old school feel, it was like I was transported to the 1950s. The room was comfortable and air conditioning worked amazing.

The overall experience was good but could be better as the staff was subpar. We expected to be waited on with a bit more attention but we found ourselves having to look and hunt down people to get simple accommodations such as towels by the pool or room service. The food was great, and the ambiance of the place has its charm but needs work. I think they should offer more services to the guests that stay at the hotel pertaining to the tours of the historic background of the hotel for example.

First of all, the staff and service went above and beyond and were super kind and helpful. The restaurant and food was fantastic. The room was clean, but I believe that the air quality was poor because a day after staying there we developed coughs and i noticed some mildew around the AC vents inside. Wifi was very limited in the room, if available at all. A hot shower was difficult to achieve in the evenings. All in all, it's what i expected given the older elegant building style. It would have been phenomenal if it was maintenanced a little better. The yard and pools were beautiful and not crowded. Regardless of the few issues, we would still stay there again and enjoyed our stay this time too.

Breakfast was good but slow.

Noisy toilet in Windsor.

We are eternally greatful for the willingness of Graycliff to take in two strays. Our flight was cancelled after a number of delays and Graycliff graciously accepted us after a very late booking-and gave us an upgrade. We had always wanted to spend a little time at Graycliff. We were just overwhelmed with the splendid hospitality, the amazing food and the feeling of Graycliff in itself. You can feel the history in every footstep you take. A special thank you to Kendra and the night security.

Huge room

Thin walls that let many sounds go through our room, having WiFi in our bedroom was nearly impossible as well.