Canopy by Hilton Cannes

Service was quite rude , rooms are ok bathrooms and carpets not nice la

Terrazza marea

Great location, overlooking the ‘Vieux Port’ in Cannes. The Rooftop Bar is the best in Cannes, with the most beautiful panoramic views. Also, having breakfast overlooking the port was idyllic.

The reception staff when we checked in were not at all friendly, Sima in particular. Considering we were returning guests, we expected a warmer welcome. I had asked for a quiet room, but was given a room underneath the kitchens on the 6th floor, so after two nights of very disturbed sleep, both late at night (until 1am) and early in the morning (6am onwards) I asked for my room to be changed. Alice, the front of house manager, was very good, and upgraded my room, to one that was much quieter, on the 4th floor, for my next two nights. My only other complaint would be that on arriving for breakfast at 10.30am, we were told that ‘Breakfast will be closing in half an hour’! And then we heard the staff saying ‘closing’ quite a few times..they even turned a couple away at 11am..! It gave us the feeling that they didn’t like us turning up towards the later morning got breakfast!

I’ve wanted to stay at the Canopy by Hilton Cannes since it opened, and made a special trip. What a disappointment! To start with the positives; - allowed to check in early - a welcome banana bread (delicious) - well appointed bedroom - amazing views from the rooftop The drawbacks: - the most chaotic checkin ever - 24 mins. 4 staff, only 12 customers - tried to charge extra, clarified I was Hilton Diamond - team member swore. - bathrooms very small and basic, lower quality than a Hilton Hampton - I requested a late checkout and offered to pay for the extension. I was advised by Pauline via email to request this at check-in. At check-in, I spoke with Gabriel, who advised me to enquire the following day. When I followed up shortly after midnight, I was advised to request it in the morning. As a result, the request was repeatedly deferred without any clear decision being made. was ultimately rejected - You can only lie by the pool for 90 minutes and it’s 20 EUR per person. This is not in any marketing materials - truly shocking for a 500 EUR per night hotel - rooftop restaurant; ordered same drink four times and every time served wrong drink. Had dinner reservation, was left in bar and forgotten about. Ordered main course, arrived missing two ingredients. They cooked it again, came missing a different two ingredients. There was zero intervention by a manager or apology. Staff also stood beside me talking in French assuming I didn’t speak the language as they’d interacted with me in English. Very rude. The hotel only tried to resolve things when I was checking out; hollow words too late. I would not recommend and would not stay again

Lokalizacja, śniadanie na dachu.

Immaculately clean rooms and loved rooftop bar

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