Grotto Bay Beach Resort

Great location with very good facilities

It was nicely maintained and well run with excellent staff- especially the bell captain and his team

A bit convoluted to get around the property until you get used to it

The beach was amazing, very clean overall. Majority of the staff was very friendly and attentive, with the exception of one bartender. Shoutout to Vinay being the best restaurant waiter! The room and facilities were clean. The all inclusive package add on was a good value and the food was amazing here! Even the water sports (kayaks, paddleboarding etc) were included if you had the all inclusive package. Very short drive to the airport. The Natura Spa in the cave was AMAZING as well as the cave they have open for swimming, those were two very unique features of the hotel.

There was only one option for lunch, which would get very crowded and slow service. The pool would also get very crowded and you could not get a seat unless you reserved it in the morning, even then people would take your seat. There were some exceptions for the all inclusive package which made it difficult to tell what was included and what wasn't, so we ended up paying for some drinks that we thought would be included but werent.

Nice staff

The bathroom had mold that the staff was unable to remove. The view looks directly at the airport and you can hear traffic noise of the major thoroughfare going to the airport.

I thoroughly enjoyed the food at the hotel and the staff are excellent, friendly and helpful. I will be back

There was not anything I didn't like as I have stayed here several times with family and friends.

The location ear the airport was idea and the mature landscaping was lovely

The service felt disinterested with exception of the bellmen who were friendly. The property was not well maintained regarding maintenance and cleanliness. One bedside lamp was missing a lamp shade, there was hair in the shower and a layer of dust on the hairdryer. Also there was rust in multiple public spaces. It felt maintained like a roadside motel at luxury beach resort prices.

he location was Perfect. The pool was nice and warm.

Bartender could only do his job of making drinks. He could not assistant with getting towels. Not his job. This time of season you have to wear more them one hat. The all inclusive plan was over priced unless you’re going to drink. Then the staff acted like they Didn’t have to earn the gratitude.When buying the all inclusive they knew we would be out all day and didn’t even offer water automatically.