Grotto Bay Beach Resort

Location and access to the beach

We really liked the underwater grottoes where we could swim and also we had a massage in one of the grottos. The place is very beautiful right on the water can't ask for more.

The hotel was amazing including the spa. Very unique spa experience in a cave.

Staff was guite friendly and helpful. Was surprised at the number of stairs from the lobby building to our room, but it was good exercise and we took advantage of the bell service for a ride upon departure. First meal in Bermuda at the poolside restaurant was mediocre and pricey but grab and go breakfast in the bar was better quality and value. Cocktails were also good. The room was attractive and modern in style and the water views and snorkeling so good I would choose to stay here again. The location was convenient to the airport and Swizzle Inn, and once we discovered the bus service it was easier and affordable to get around the island.

It would have been nice to know how far away the rooms were from the different amenities on property. Especially for a pregnant woman. Lots of hills and walking just to get to meals or the only pool. Meat/fish was overcooked at both dinners we had. More all inclusive transparency when looking at our options before the trip. What’s included vs. not.

Property was lovely and staff was very nice.

The only comment I would make us that the room housekeeping was nit up to standard. Everything else was wonderful....the foid was too good !!!!! The main lodge staff were wonderful as were the dining staff!!!

The property was in a lovely location looking out onto a water view. Unfortunately it is not very favourable for one with mobility issues or if you have a stroller. That being said you can ask for transport from the bellman however you still might have to contend with stairs since there are no elevators.also there are periods when you cannot get something to eat. We arrived hungry at 4:30 but had to wait until 6:30 to be able to get food. I must say the bellmen were the most pleasant and helpful but the front desk was hit and miss

The resort was nice and updated. All inclusive was a nice option but the dining options are extremely limited. Its the same menu every day. And the food is very average at best. Also the alcohol drinks are premade in jugs which I thought was gross and cheap. Last was all the roosters everywhere. When I saw the cockroaches I then knew why they were there. This was a new experience for me at the resort. It was a 3rd time there and unfortunately there will not be a 4th. Too grossed out.

I thought the property was a little old on the negative side on the plus side staff friendly - airport close - food excellant beach nice