Russ Hill Hotel

The room that we were staying in was so smelly, it smelt like cigarette smoke throughout the room and in the hallways as well. Our clothes and all of our belongings smell like this room now. Our room did not have any windows or balcony doors, so the room had no ventilation whatsoever and it was so humid, stuffy and hot in the room, with a small fan to provide little to no relief. Lucky we were booked on the ground floor, as there were no lifts at the property. The fire alarm went off twice in one night and there was no information on what to do, we thought our room was malfunctioning, but turns out it was everyone in our section. We didn’t know if we had to evacuate, and staff didn’t tell us what to do. If you book through Expedia, make sure you double check if your breakfast is included, because we paid for breakfast, then I checked my booking and it was actually included. Grateful they returned the money, but this should be something that should be checked in advance. We were only provided one roll of toilet paper, and other guests found it difficult to receive any additional amenities such as a towel so we did not bother asking for an extra roll as we were already checking out that day.

Great proximity to Crawley and Gatwick if you are needing to stay nearby, was greeted at Reception with a friendly smile and welcome, with quick check in process. Finding my room was fun on the ground floor - was sign posted well, just a long corridor of twists and turns which made me smile! Had a no window room which is absolutely fine if you are arriving just for an evening, it didn't bother me at all, there is a sky light with a blind, and it meant i slept well. Couldn't hear any noise from the room. There is a restaurant on site which I wish i'd known beforehand. Parking for one night was a little harder to find as lots of people were parking up and leaving them there during their holidays away, so only a couple of spaces free close to the hotel when I arrived. Easy check out, room spacious, TV, tea and coffee, plenty of towels. I'd happily stay here again and will actively look for it again if I need to be close by

Good, clean room. Helpful staff. My stay was Saturday night: a lot of people and quitr noisy.

The only downside to our stay was the parking. The hotel hosts long-term airport parking on site, and it was jam packed when we arrived.

If you want a place off the beaten track, this one's for you. Clean and tidy, friendly staff and a good bar. What's not to like?

I arrived in the early hours of the morning due to going straight after work. I was just staying for one night before heading to a family funeral. I drove around the car park for 20 minutes before giving up and just put in the car right outside the front door. The car park was absolutely chocker. I understand that this is used for parking for the airport but I really think there should be some actual parking for people staying at the hotel. The hotel is okay good for the Price staff friendly the problem was the shower. It was a dribble. The room had no window, but I had chosen to have a room with no window as I knew I would just be getting my head down for a few hours. The room itself was fine. They should maybe dust the fan occasionally as when I turned it on I got a face full of dust. Initially I had thought that if this place was any good next time I fly from Gatwick, I might leave the car there. But no, I would not stay there again as lack of parking puts me off.

We arrived with our two small dogs to a court yard room as you walk through the hotel it looks clean, staff were friendly, courtyard was clean but it's not a sealed courtyard room so you can let the dogs roam as you sit and watch them, as on the opposite end is an open section not sealed and there is a very busy road, we get into the room it's so small and extremely hot, the bed is pushed upto the wall so if you need the bathroom you have to climb over your partner to go to the toilet, it was so tiny you can not use the toilet and wipe your tush at all and my partner was not able to get into the shower, very annoying, on the approach to the hotel it looked tired and flaking paint, there was also a roudy men outside which nearly made us leave, the breakfast was very nice, but the manager who stood in the breakfast area, seemed like he was loitering with intent, every time I went in to the breakfast room he was doing nothing just which was a bit off putting, we will not be returning as the overall experience was so bad we had to have the room door open with the dogs cage against the door, we did not sleep well I woke up with a bad back, and my partner ended up on the floor as there was not enough room for both of us in the bed, very very disappointed, we had stayed at the travel Lodge the night before, which was a very nice room bed was wonderful, so will be using them in future, even though it was more expensive the sleep at the travel lodge was much better, sadly disappointed

Okay

We booked at the last minute due to a disaster with camping in rotten weather. Got a great deal with breakfast which was lovely. Would stay here again if we are in the area

Great size room, great staff,clean, friendly and cheap for what we got