Jumeirah Capri Palace

More worried about their profits than customer satisfaction - I wrote asking for a room of the same category as last year. They hassled me with over 10 emails to ensure they had absolutely full payment but when I got here they told me that 'obviously' the room I wanted was in a different category which, given that I had specifically asked for a room with a garden or terrace and they had over a month to plan (plus I am paying over €1,8000) they could have told me that they do not actually have availability for what I had requested. I will not come here again

The staff, staff and staff!

Nothing…

Great hotel

outstanding customer care and superior standards of quality throughout there the staff could not have been any more helpful and knowledgeable about any and all requests. highly recommend this property to anyone who is looking for a beautiful experience in Capri

Excellent in every way!

Our stay at Jumeirah Capri in late May was an absolute delight. The weather was perfect, and although the island was getting busier, the hotel never felt crowded—even at near full capacity. We originally booked four nights but ended up extending to six because we were so impressed by the impeccable service and world-class amenities. From the moment we arrived at the ferry dock, the experience was seamless. Despite the crowds, we were met immediately by hotel staff and whisked away in a private van. Once at the hotel, we were welcomed with access to the full resort, including the beach club and breakfast buffet—even though check-in wasn’t until 3 PM. A perfect start! Highlights of Our Stay: • Dinner at L’Olivo (2 Michelin stars): As hotel guests, we were able to get a reservation despite online bookings being unavailable months in advance. A real treat. • El Riccio Beach Club: Gorgeous spot! Be sure to book your sunbeds early. The hotel provides a free shuttle—just let them know when you’d like to go. • Daily Breakfast: Generous and fresh buffet featuring fruits, deli meats, cheeses, pastries, yoghurts, and various breads. Complimentary bottled water is also provided twice daily in your room and at breakfast, by the pool, and in the gym. • Pool Service: The attendant was excellent—friendly, responsive, and always ready to accommodate your preferences. • Limoncello Class with Francesco: This was a real standout. Francesco, the bar manager, made the class fun and informative—sharing stories while teaching us how to peel lemons, mix, and bottle our own limoncello. We even enjoyed a custom cocktail during the session. The limoncello rested for three days, and we were able to bottle and taste it before leaving. It was far better than anything you’ll find in shops—highly recommend doing this early in your stay so you can enjoy the full experience! Final Tips: • Book the limoncello class early—it takes at least 3 days for the infusion. • Let the hotel know your arrival time in advance so they can arrange complimentary transfer from the ferry. • Ask staff to help you reserve a table at L’Olivo on arrival—they prioritize hotel guests. We would absolutely return and can’t recommend this property enough!

Amazing stay at a 5 star hotel - truly exceptional service from arrival to departure. . Food was exceptional and we were lucky enough to be upgraded in to a suite. The staff were very attentive to all or needs and even managed to locate Vincenzo who had made me some shoes 7 years ago. Would highly recommend