Holiday Inn Express & Suites - Warsaw - E Center by IHG

Warsaw is a lovely little hidden gem by Winona Lake and this hotel is convenient to it all!

All the staff we interacted with were friendly and happy to provide assistance. My wife and I found all the facilities we used at the hotel to be clean and well kept. The pool was a great oasis after a hot humid day in Warsaw and Winona Lake area.

Nothing.

The staff is clueless about how to communicate with booking.com or to message back to me through the app. Even though they agreed to cancel my reservation and waive the fees on the phone TWICE, they would not communicate it to Booking and then reported me as a no-show, so I was charged $114. I was repeatedly told they would have their GM Rachel call me back and not once did she attempt to. We had a job scheduled that was canceled and now we're out $114 due to lack of professionalism and care. That's a lot of grocery ang gas money to flush down the toilet. I will no longer be staying with Holiday Inn and do not recommend this location, at all. Booking.com 100% backed up the fact that the hotel and it's employees let me down here. They attempted to reach them by phone and email, only to receive the same lack of hospitality. The hotel should not be allowed to use Booking, if they aren't willing to understand how it works.

Just want to say the lady who was keeping the breakfast bar stocked was really working her tail off. So many people and pretty much by herself. One of the managers came to her rescue to help but wow, yes, she really was working extremely hard to keep try to keep up.

We stopped for the night and were exhausted. This hotel exceeded our expectations. The room was beautifully cleaned and the beds were heavenly. Our lady who checked us in was fast efficient and so friendly.

Easy to get to, fast response to needs.

Great

Great hotel close to the freeway.

The traffic noise could be a problem for some people