Sandman Signature Vancouver Airport Hotel & Resort

Arrivée flexible, la piscine

Before booking, avoid the Columbia Tower rooms, especially if traveling with pets. My husband and I stayed at Sandman Signature Richmond for two nights with our two dogs to celebrate our anniversary. It was a serious letdown. We were first assigned Room 303, which had a blocked balcony and a loud air vent right outside. After requesting a room change, the second room wasn’t much better. Both felt outdated and poorly maintained. No bathroom fan, trash left by a previous guest, stains on the carpet, headboard, and curtains, and the jacuzzi timer was broken during our stay. Not what you’d expect from a property marketed as 4 stars. Customer service was mid at best. The long-bearded guy who was always on the phone was professionally racist, made me feel uncomfortable. This hotel might work for a quick overnight or layover, but I wouldn’t recommend it for pet owners or anyone planning a special stay. What was supposed to be a memorable anniversary trip ended up being the opposite.

Het personeel is zeer vriendelijk en behulpzaam. Het restaurant, dat niet van het hotel is, is zeer goed met een fijne sfeer. Er rijdt de hele dag een shuttlebus van en naar het vliegveld waar je nooit lang op hoeft te wachten.

Door de ligging is er erg veel lawaai van het verkeer waardoor slapen met het raam open lastig is. De airco maakt echter enorm veel herrie en blaast over het bed zodat dit voor de nacht ook niet echt een optie is. In zijn er geen mogelijkheden om leuk te wandelen.

easy access to airport

服務人員態度親切熱情

浴室曾有一晚停水

Clean rooms. Close to the airport

The refusal to refund when we had to leave a day earlier. Gave 48 hours notice. Manager refused to talk to us about any refund. Did not return emails nor phone calls. Moving forward our firm will have our teams stay at another hotel.

The staff were amazing !! Unfortunately we had a suite on the 2nd floor and we couldn't sleep for the 4 nights we stayed as the water pipes kept waking us up. We talked with the front desk after our 1st night and they said to just leave the ac on to muffle the noise. We said we would try that but unfortunately it didnt help.

My answer is in the previous question box.