Tru By Hilton Denver South Park Meadows, Co

Location

Size of the room. Felt like a shoe box. The bed felt like sleeping on a brick.The shower is sooo small. Didn't even have a coffee pot Just not a comfortable stay

The front desk staff was very nice and cheerful. Breakfast was also plentiful and varied.

A few little amenites in the room would be nice like a shower cap and plastic glasses. Not a big deal.

My family enjoyed the variety of options for breakfast.

I wish there was room to put our clothing away, as it was a bit cramped with 4 large suitcases.

Alyssa checked us in and she was super welcoming and very nice. We love Tru by Hilton. I would highly recommend. The Elevators are smooth. Rooms are nice

The hotel smelled very good every time I stepped out of the elevator. That is a great thing especially when there's pets allowed. The breakfast was very good. The staff was very good.

I needed some toilet paper. When I came out my room a young lady was vacuuming the hallway. I asked her could she get me some. She didn't really want to do it because she didn't want to stop vacuuming. There was a older maintenance man painting one of the rooms. He heard the conversation and asked was she going to get it. I told him never mind I'll just wait. He said I'll get it for you and just leave it in your room. That was nice of him to step in and do it. The house keeper vacuuming didn't speak English very well but I do know she didn't want to stop doing what she was doing to get what I needed. That's the only thing I didn't like. Overall my stay was good!

Location and view

Nothing

clean and freindly staff, great location

bed comforter, too much polyester...sorry but I like cotton, 100% NO airport shuttle.

Pathetic place and even rude was the general manager. My wife was ill and made the checkout just 30 mins late and they charged for that , despite of this she was such a rude person to talk to especially with their hilton honours members. Not recommended place at all , please beware of this place, they at first play nice with you and then charge you without notifying you too. Will also be suing the general manager for incorrectly mentioning the checkout time to be 2:45 on the folio instead of the right time. In the hotel industry the basic understanding is that if you have a guest and that too hilton honors member , it is always recommended for minute adjustments wherever required, in addition to this, if you charge on your customer’s card you have the basic etiquette of informing the customer. Nothing was informed here and plus the lady on the phone was rude and adamant about it. The basic humanitarian behaviour could have been just to talk to my wife and inform her that they are charging us , and that was not followed upon. Also, falsifying information on the invoice is totally illegal , checkout time mentioned is 2:45 pm, this is what shows the wrong intention of the hotel staff. Hence, wouldnt recommend this hotel to anyone, if you do stay , please beware of the hotel staff and general manager.