Home2 Suites By Hilton Portland Hillsboro

Very comfy, great location, good facilities

Breakfast was just ok, not sure why there is a parking charge

We loved the location and the room facilities. Our hotel room was spacious and the kitchenette was perfect and fully stocked.

The bed and blankets were just okay. Comfortability was about an 8/10, but sleeping overall was a 9/10.

The hotel is well-located, with clean and comfortable rooms. However, staffing at the front desk appears to be a recurring issue. On two separate occasions, once when registering our car and again during checkout, we were left waiting for extended periods. During checkout, we stood at the front desk for over five minutes before a cleaner noticed us and had to call someone to assist. This lack of coverage suggests the property may be understaffed, and it contributed to a sense of disorganization and neglect that no guest should have to experience. The more serious concern occurred the day after check-in, when we needed to register our car. We waited over ten minutes while the front desk agent was checking in another guest. Due to a time-sensitive situation, I approached the desk to ask if I could return shortly to complete the process. The staff member appeared unwilling to understand the urgency of the request and responded with visible frustration and dismissiveness. The situation escalated unnecessarily when the manager later came to our room, visibly upset, and accused me of “attacking” his staff, “cutting the line,” and “slamming” a piece of paper on the desk - none of which occurred. I calmly explained multiple times that his account was inaccurate, but he seemed more intent on defending his employee than listening to a guest. His tone was accusatory and unprofessional. Only after my husband intervened did the manager de-escalate and offer complimentary parking, which we appreciated, but the damage had already been done. We’ve stayed in well over a hundred hotels around the world and have never encountered a situation like this. I am known for being respectful, kind, and considerate, so being mischaracterized as aggressive was deeply disconcerting. We were treated with hostility and misjudgement not once, but twice. We understand that hotel staff may occasionally deal with difficult guests, but to treat all guests with suspicion and aggression is thoroughly unprofessional, and undermines the very essence of hospitality. For the remainder of our stay, we avoided the lobby and common areas, despite having paid to be there. We did not feel welcome or safe after the interaction, due to the behavior of the staff. There is a clear need for staff training at this property, particularly in empathy, communication, and conflict resolution. We will not be returning, but we sincerely hope that management reflects on this experience and takes meaningful steps to ensure future guests are treated with the respect and professionalism they deserve.

This property is great. Nicole and Lucas at the front desk were so pleasant and made the stay fabulous. Both were super helpful to myself and my daughter who had just had surgery. I will be back soon!

The room was quiet and comfortable. There was good living space with a couch a chair desk and table. We could prepare and eat simple meals comfortably. Breakfast or friends were exceptional. The staff were personable and helpful.

The breakfast was excellent, and the staff was very helpful. It's the fourth time I've stayed there, and I will continue to stay there every time I'm in the Hillsboro area.