Keppel's Head Hotel

Location is excellent.

Some wam water in the shower would have been nice. Not available either night despite reporting it'

Breakfast was good

The room was like a single room with a double bed squashed In

Cleanliness, staff were accommodating, breakfast was adequate. Breakfast room was lovely. We were able to park on the premises, albeit tight!

My husband’s bed was the hardest ever. My room was so warm, no air. No hairdryers in the rooms, I borrowed one. It was not very clean and I had to clean it before using it. Then when I plugged it in, it blew all the sockets. They managed to sort out the problem whilst we were out. So I was able to have the fan on later on. Furniture very dated.

Handy to the harbour and museums. The car parking was a big bonus

Accueil chaleureux. Disponibilité du personnel. Confort de l’hôtel. Tarif intéressant. Hôtel très bien situé. Très accessible depuis la gare maritime à pied ou en taxi.Excellent petit dejeuner

Very near the historic dockyard, the location was fantastic! Also adjacent to to the modern shopping centre which had some great restaurants and shops

Staff poor. On arrival asked where we could get tickets for the historic dockyard and were directed to the bus station which was incorrect. The ticket office was in a different location, 200 yards away. Unbelievable! The room was small and the mattress was cheap with no firmness. Apart from some cheap shower gel in the shower or shampoo there was also no soap by the sink. Asked at reception and none was forthcoming until the next day. The air conditioning unit was “awaiting service” At breakfast the milk in our cornflakes was sour. Taken away with no apology. Our room was not serviced and we were assured that the carpet had been vacuumed. Absolutely untrue. How this tired hotel is 3 star is unbelievable.

Exeptional location.brilliant hotel. Efficient and so close to the ferry terminal.

I think there was a curfue as I was given one room key.I got an early cinema seat.