Excelsior Hotel Ernst am Dom

It's a prestige hotel, but even though we had booked a normal room AND a suite, we feel that this hotel needs to be modernized. There's grandeur, staff and service are great. The hotel offers all the features and services : spa, gym, pool, vallet service, etc. The old furniture in the rooms is of course the style of the hotel, but even though it's old, it should not lack comfort and unfortunately the rooms lack comfort.

We booked a suite ( for more than 700 euro/night ). The room was spacious, but in the end it wasn't amazing. The old interior has charm, but the suite is actually like a bedroom with a separate living room. So it doesn't offer the feeling of a large suite as the bedroom-part is just like a normal hotelroom. The separate living room really needs an update. The furniture is old and classic, but unfortunately the 'old' in this case also means worn out, not comfortable anymore. The couch, the chairs offer zero comfort. There are stains on the carpet and the TV is the kind of TV you'd expect in 2005, not in 2025. Airco / Heating wasn't working amazing. The bathroom, altough it all works, isn't exactly the kind of bathroom you'd expect in a suite. Basically, the suite was : standard room + living room, and unfortunately this 'living room' has poor comfort and doesn't offer value nor grandeur. It's basically just offering worn out square meters

Evet

Heryerini