Condado Palm Inn San Juan, Tapestry Collection by Hilton

The engineering team handled everything with care and efficiency.

Stayed at Condado Palm Inn by Hilton from February 12–16 (4 nights, approx. $2,000 total). I’ve stayed at other Hilton properties in Kyoto, Munich, and Prague with positive experiences, which made this stay especially disappointing. The sound insulation in this hotel is extremely poor. We could clearly hear intimate activity from the neighboring room, including loud moaning. We called the front desk to report the noise, but nothing was done and it continued. For a hotel at this price point, that level of noise disruption is unacceptable. There was also active construction on our floor starting around 8:00 AM daily, with loud banging, drilling, and yelling. We were not informed in advance about these renovations, nor was any compensation offered. The bathroom was in poor condition: cracked and broken floor tiles, a loose sink faucet, visible buildup around edges, and very weak water pressure. The water temperature was inconsistent during every shower — at one point it turned completely cold for several minutes despite being set to maximum warmth. The room was advertised as including a hairdryer, but none was present. After requesting one, we were told it would be delivered “right away.” After waiting 20 minutes, we had to call again, and it arrived about 10 minutes later. Only two elevators serve all 18 floors and are shared with staff. They are loud, frequently dirty, and staff did not prioritize guests. The lobby area near the elevators consistently smelled like vomit. Additionally, the main driveway doubles as a loading dock, which often makes taxi access inconvenient. Positives: housekeeping provided fresh towels consistently and the in-room safe worked properly. At nearly $500 per night, this experience does not meet expectations for a Hilton-branded hotel. I do have photo documentation of several maintenance issues. Very disappointing overall stay.

The view

I didn't like that I was charged for use of the bike and beach items without using them

I like the room view and the beds, very comfy. And I also liked the spa outside

The attention of two of the girls in reception. Very short and not very kind. The boy was very nice.

Four of us stayed here one night as we were going on a cruise the next day. We arrived at 4:00pm and had to wait another 30 minutes for our rooms to be ready. It seems light the weekends are their busy time. It’s a very nice hotel, but they charge you a $49.00 resort fee. It is very close to the beach and you can walk to it. I partially chose this hotel because it has a restaurant. The restaurant was great for supper, but breakfast is another story. They have a buffet or menu. We chose the menu, but didn’t quite expect to get what we got. Fried eggs are only over hard, a ton of bacon, spicy potatoes, and chunks of bread(not toast) like we expected. Coffee is a challenge too, as they charge for refills. I would recommend this hotel, but go somewhere else for breakfast.

Nice hotel first the good. Staff. They were the most helpful responsive people I had in a lot of stays in hotels. Ft desk Emmanuel Janni and Lycaidi were helpful in handling a problem that arose in my room. The problem was handled immediately and to my satisfaction without any big issues. I really appreciate how they put the problem over hotel policy. Next the food manager Javier the manager was great in his efforts to make our stay memorable helpful with all our requests. Best staff ever. Couple of negative comments noise pool very small breakfast choices limited. No towel at beach (7 minutes away) must carry with you and take back. Sometime no towels available. Overall good experience for the price

We brought a large group to this hotel (20 people) as our last stop while spending 2 weeks in Puerto Rico. Overall, this hotel was the worst experience for our travelers because of the management. The resort fee is an add on and the description for trip advisor is not correct, there are no chocolates for the $50 resort fee. The location is in walking distance to a beach, but you cannot swim there. They included a continental breakfast for us and how it was served was on the same counter as the "buffet." The quality of the continental breakfast was poor. Some of hiltons lower tier hotels had superior breakfast (Tru, Hampton Inn). What made it worse is that some of our travelers did not understand that the eggs that were in a similar serving dish to the oatmeal was not included. The manager of the restaurant was very rude and demanded $12 per person for the small portion of eggs or potatoes that our travelers took. They couldn't even eat them after they were scolded and when we explained that the hotel manager was not clear that there were only some items for travelers consumption, the restaurant manager replied that he was the manager of the restaurant and she was the manager of the hotel so there was nothing that could be done. Puerto Rico has such a wonderful culture and is typically friendly and welcoming. This was a real shock to be treated for us, I do not think any of our participants returned for their breakfast on our remaining travel days. This felt like a sneaky way to uncharge and with the abundance of hotels in the area of Condado beach I would not recommend due to the management style. Very atypical for Hilton, but a negative experience overall.

Staff was so so friendly and helpful!

The beds are very uncomfortable

Cleanliness, Services, location, atmosphere, rooms Very good services and super clean the room The breakfast was good

Friendly staff. Good area. Near restaurants.

The first wash cloth I opened had a small bundle of hair in it.