DoubleTree by Hilton Stamford

Pool

No breakfast included

Some elevators were out. The elevator was not working to the garage We had to pay 25.00 for parking nightly The pipes were making noise all through the night and couldn’t sleep.

Pipes were making noise throughout the night and we couldn’t sleep Not enough towels were placed in our room Not enough staff for the size of the hotel

The hotel is in a good location off 95. We checked in late at 10 pm We had five parties in front of us. Long Garage was full! Had to park far away and pay for it. Just charge me an extra $25 for the room and make parking complimentary. Elevator in garage could use a realignment. Not level when reaching floors. Room was fine. Nothing special Light bulb was out in one lamp Conditioner bottle wasn’t on wall. One of the two bathroom hooks was missing. People next door to us were loud in conversation. Would I stay here again? Probably because of the location but a manager should review each room to make sure the little things aren’t missing We did online checkout and bill was correct.

I have stayed here maybe 8 times over the last 18 months for business. Long story short, I slept in a room that was not assigned to me on my reservation (they gave me the key for and I slept in that room), upon check out they said I should have been in another room. I stayed on an award credit. They said not to worry, gave me my bill for 0 dollars for the room and breakfast. A few days later I see my credit card has been charged 148.35 twice, yes twice. I've spent 3 days being bounced from the concierge number (not helpful always transferring me back to the hotel) then speaking to the hotel, who then tells me to speak to the concierge service. I won't be staying here again. How do I stay 1 night on an award credit, and get charged for 1 night and 2 rooms. Make it make sense. The fact that double tree stamford staff or Hilton concierge were not helpful at all, I maybe out $300 and what a waste of my time sitting on the phone. I keep being told my receipt/folio and card on file was charged for breakfast and nothing for the room. Yes I know that. That is my whole point - Why was I charged 148.35 twice then?

La habitación es muy grande

Es necesaria una reforma. Las camareras de pisos son muy ruidosas desde primera hora de la mañana. Muy complicado que me hicieran una factura con las datos fiscales de mi empresa.