DoubleTree by Hilton Chicago Schaumburg

What I liked most about the property was its clean, spacious rooms and the convenient location near shopping and attractions like Woodfield Mall. The free shuttle service and the friendly staff also made my stay more enjoyable. The indoor pool and 24-hour fitness center were great amenities that added to the overall comfort.

Run down property no upkeep Very poor condition

We booked a king room, pre paid, on the Doubletree website. When we arrived, we were told we booked a Queen bed, but they didn't have any available so they upgraded us to a corner king room. Upon entering the room, we realized the bed was jammed into a corner of the room, so that there was only a foot of space on the left side of space between the wall and the bed. There was no nightstand on that side of the bed at all. The floor between the bed and the wall was literally covered in dust. Both of us use CPAP machines, which means that one of us had to put our machine on that dirty floor. We managed to rig something up to keep the machine off the floor, which was fine. However, as soon as I started using my machine it immediately picked up all the nasty smells that exist in that carpet, including cigarette smoke. The TV didn't work at all. When I checked all the cables in the back everything was connected, but it was all covered in a think layer of dust. We mentioned it to the front desk as we checked out the following morning and were told that the staff the previous evening should've told us they were switching cable lines, and that we needed to the TV on to channel 5 for it to work. Also, while we didn't plan to use the pool, there was no advanced notice that the pool was closed at all, other than a tiny little sign at the front desk. Apparently, this has been a problem for quite some time as I've seen it mentioned in other reviews. Super disappointed in this hotel. It is absolutely not up to Hilton or Doubletree standards. I can't recommend anyone else staying here.

My experience at the hotel was terrible. The AC unit had some issues and woke me up at night. We had some issues with the TV and later found out that it didn't have cable. The only good thing was that the maintenance man Manny, who was sent to assist me was great. He wasn't able to resolve the problem but he was professional and did all he could to resolve the issue.

I need the swimming pool...frowny-face Everything else is excellent

After booking i reach the hotel at night they said we dont have available rooms and the staff was very rude

Super easy check-in, very clean room, and friendly staff.

Friendly

The place was clean, but management is cutting back on some things. If you wanted to watch t.v from local stations it wasn't available. I think that is important if you are planning on going out and planning your day, and you want to see the local weather. You can see other issues that could be taken care of, but it might not be in the budget.