Hilton Garden Inn Pittsburgh University Place

I’m going to start with cons because during the heaviest snow storm we ever had, I had to leave and drive home through dangerous weather. Other rooms were full. Cons: beds were disgusting. Looking at the mattresses after becoming extremely itchy and a bad skin reaction on my face…. I noticed a bite or two on my arms and back. Started digging through beds… blood on the sheets, yellow red stains all over the mattresses that they tried to cover with multiple bed covers. Pillows were just as bad. Looked on google reviews: they had a history with bed bugs. I immediately changed, walked out of there in a blizzard, and went home. The drive home was very uneasy. Pros: close to city hospitals, powerful hot shower, fridge, microwave, tv. They need to change their beds and clean better.

The front desk staff were amazing. They even went as far as to get us a room that had a view. We came in late after a concert and the front desk staff helped us get our snacks and was very polite.

Please go onto booking.com and update your check out times. On booking.com it says check out is at 10am but the hotel says check out is 12 so I was a little confused there. Then at 10 am on the day of check out housekeeping crew came to our door and told us check out was 11 so I ran down to the front desk to double check that check out was indeed at 12. The housekeeping crew need to be updated on the checkout time. The front desk stated that she was probably new and didn't know the checkout time for your hotel.

I had pancakes for breakfast one morning and the staff was helpful and very nice. They provided an extra cup of coffee to go and a container for the rest of my breakfast.

We could hear clicking and doors opening from the rooms near us, so that the first night I kept waiting for our room door to open. One of the bed sheets was stained and the coffee machine wasn't working. We should have been offered the senior rate ($653) instead of the rate we were charged ($698) Staff at front desk. One of the young men didn't seem to know his job.