Renaissance Toledo Downtown Hotel

Mia at the front desk made our stay amazing! She upgraded us (Titanium Elite member) to a king suite with a river view. It was a large room with a GORGEOUS view, both day and night, of the river and the city. We are doing a 9-day travel itinerary (part business, part personal), and decided to stop in Toledo on our way to Wisconsin from upstate New York. We were exhausted, and Mia's friendly attitude and willingness to upgrade us made our stay SO much more comfortable! So grateful! We had no idea that Toledo is such a nice city. There's a zoo, aquarium, science exhibition, good restaurants, and a beautiful riverwalk that must have cost a fortune to develop. The lights change every few seconds, the landscaping is well-done, and the Renaissance has the best location right on the Glass City RiverWalk. Ingrid checked us in and was helpful in pointing out different restaurants to eat in, and reminding us about the lounge that offers free breakfast and hors d'oeuvres. The lounge is stocked with every type of soft drink, water, and fruit juice you could think of! The robes are plush and soft. The only thing we noticed that wasn't great was the chairs at the table in the suite needed to be cleaned better. The rest of the room was spotless. We needed some more towels and pillows, and they were promptly delivered to our room. If you have room, bring a makeup mirror for better lighting. The bed was comfortable and there was a sofa bed too. The shower was great. Two televisions, coffee maker. Overall, we left wishing we could have spent more time in Toledo. If we ever come back, we'l'l definitely stay at the Renaissance!

I truly enjoyed my experience with every member of the hotel from the receptionist, down to the valet members and including the restaurant employees! Big shout out to r Juan the supervisor of valet, Anthony, monte the manger of the valet. All 3 were complete gentlemen and made me feel welcomed and celebrated on my birthday! I would definitely come back

Great location, friendly helpful staff and very tired worn out property! In need of major renovation. Excellent rooftop bar, great lobby. Location, location, location!

Location and the valet parking.

I paid extra for Corner Room for the corner windows and I didn't get that room yet they said that I was technically in a corner room though it did not look like any of the pictures from booking.com

Noise festival outside window when I complained the following morning and booked out a day early no one contacted me.

I will start with the good. The room was clean. The bed was comfortable. The hotel's shared spaces were artsy and attempted to reflect quality and city heritage. For the most part nice, however any positive thoughts I had about my stay at the hotel are dismissed by the fact that the hotel HAS NO ON SITE PARKING INCLUDED WITH THE PRICE OF YOUR STAY!!! A truely deceptive bait and switch, with no clear indication that such was the case when booking the room. In the amenities the hotel lists valet parking available at an additional cost. It does not mention that parking is unavailable. Parking will cost you $30 a day for valet. Your car will be kept across a large street in a parking facility. If you choose not to valet, that same parking garage will cost you $8 for 12 hrs with no return in and out for the day. There is a tunnel from the parking garage elevator to the adjacent building across the street and from that building a connection to the lower level of the Renaissance Hotel. It's about 5 minutes walking. I feel that at minimum the hotel should comp guests parking at the facility if they choose not to pay for valet. If I had known parking was not included I would NOT have chosen this hotel for my stay in Toledo! I feel I was lied to and that the issue caused me undue stress, financial worry, and physical exertion I did not need or want during my stay. I highly recommend you stay somewhere else.