Quinta Real Acapulco

The beach over there is the best if you are travelling with kids, you can go into the ocean 100 ft and the water wont be over you knees. Pools have a perfect temperature! Staff is very nice. I´ve been to this hotel at least 10 times and will definetely go back again!

This is definitly not a hotel that I will be recommending or staying at again. The staff is not helpful, I had an email from Expedia saying I had complementary Continental Breakfast and upon arrival was informed that they had no knowledge of this and I needed to check in the morning. I checked in Tuesday at 6:00 pm Wednesday I had to wait for 20 minutes before they agreed to honor the Expedia email even though they did not have the information required. I left behind a small bag in the hotel room with toiletries and had to call six times to finally get them to say that they didn't find it and there was nothing we could do about it. Very disappointing all around.

Its a nice hotel with a great location but its old and need some work.

The hotel was very nice the beach is amazing The service in the hotel not so good, for a 5 star hotel. They need to improve the quality of th service

Nice hotel and not as busy as others in diamanté. Breakfast was good but limited other options particularly for kids. Getting to the hotel is not ideal as there is are security checkpoints and very slow staff who don't care if they keep you waiting for ridiculous amounts of time. Very unusual that the hotel did not have a booklet in the room explaining any of its services or facilities or with any information on Acapulco thus left to figure out restaurant hours, pool times, internet on my own. Not sure how you order room service without a menu but front desk staff could only provide info on the spa. Beach was pretty empty, likely due to the armed guard kicking non guests off that part of the beach. Pools were nice but if you have mobility issues there are many stairs and it would not be a fun experience. Due to limited kids food choices, asked about recommendations from front desk only to be directed to another restaurant in another hotel that was closed at lunch - not helpful.

I would visit again

It was a wander full experience to enjoy either the hotel, the beach and Acapulco in general.

bad services, food and beverages.

Its a very good hotel, great areas, very good rooms, it will be better to have two queen beds intead two ouble beds

Bad experience during breakfast: Nobody showed up when arriving to the restaurnat, seated at any table around, waited 7 mins untl somedoby showed up, asked for a cup of coffie, brought it cold, with no spoon and with no milk/creme, waited 5 more minutes... spoon never came, stired with the butter knife... Hot Cakes ordered with jam, no ham anywere... a complete disaster. Out apart from that, everything was pleasant, clean and kind. Hotel location is located by a dirt river, it smells...