SpringHill Suites by Marriott Memphis East Galleria

Stayed here because of the 8.0 hotels.com rating, price and location. I think the 8.0 rating is a holdover from better days. The fitted sheet had a gray spotted area that looked like old mildew. There was a bundled power cord and piece of equipment plugged into a hall power outlet and laying about halfway across the hall to our room. One of the emergency light fixtures in the hall was buzzing. There was water on the floor in the exercise room. There was water on the floor in the first floor hallway with a sign warning about wet floor. The toilet in our room had a ring and looked like it hadn't been cleaned in a while. Tile was coming away from the wall several places around the floor of the bathroom. There was stuff on the floor that made it look like the room hadn't been vacuumed before we arrive. The next morning there was a sticky wet area at one of the exits to the parking lot. The dryer didn't work but at least it had an out of order sign. The first floor ice maker didn't work and didn't have a sign. I heard a guest telling another guest the ice maker on the third floor worked. When I was walking the hallways looking for ice I saw at least 6 doors propped open with the security latch and two doors with the handles remove and one with the handle in place and the lock cylinder removed.

Customer service was great. Breakfast was horrible- almost everything was from the freezer. Fruit was not fresh. Laundry facility was down. Jacuzzi was out of order.

The host

Everything else

Place was very dirty, pool was partially decommissioned and smelly and the entire place and room smelled bad. Also broken stuff in room

Room #1: We were unpacked, set-up & ready for bed. TV didn’t work. Waited for guy to come fix it. I discovered the door to our room didn’t lock. I told the guy that when I was waiting for him to get to me, I had tried the doors on that floor & many opened just by me using the door handle. Room #2: They changed our room, said all was good. Packed up. Moved. Unpacked. The door didn’t lock. Room #3: They changed our room, said all was good. Packed up. Moved. Unpacked. The door didn’t lock. Room #4: They changed our room, said all was good. Packed up. Moved. This time I checked the door instead of trusting them. The door didn’t lock. They moved us over to Fairfield Marriott. All was good there. This process took from 8:15 pm to around 10:00 pm. I came to Memphis for my rheumatology apt. I was in so much pain! Never even once did they ask if we wanted help or push the cart! When they moved us across the parking lot, I refused to move the cart. After a few minutes of staring at each other, the lady finally pushed the cart to Fairfield. I asked for my room to be comped. She said that was up to the main manager. I asked for a way to contact the corp manager. I was told that she couldn’t give out that info, but she would let them know. This morning I spoke to a different manager there. She said that she heard what happened. She gave me the corp managers phone# & email. I will be contacting them in the next couple of days, but really, they should be contacting me.

Staff confused on which hotel- Spring Hill or Fairfield large area of soak/wet floor around ac!

This property was horrible. Would not recommend. Arrived and computers were down and was sent across the street to the Fairfield Inn and was charged again for the run (finally got the charge reversed). Room was very hot and uncomfortable and staff was rude at both properties.

Date of Stay: July 11-14, 2025 My stay was terrific; I didn't wanna leave. The beds are so clean and comfortable; those pillows were the best. I meant to look and see which brand they were. I need them in my life. The desk staff were so pleasant and understood how tired I felt and looked that she had a housekeeper clean my room so I could rest. Riding those buses are too uncomfortable they drained all my energy. Bossman/manager was very complimentary to any need of mine. Definitely will book again.

No ice in the ice maker stain on the cover gotten locked out my room was a bug in my juice

Could not understand the accent of the clerk. Room had smoke smell, so had to change room. Housekeeping didn’t even come into my room (2-night stay). Room key didn’t work when I came back at the end of the day.