SpringHill Suites by Marriott Memphis East Galleria

Room need upgrading

Overall I wasn’t happy with my stay at Springhill Suites. Dryer broke down, 3 red spots on carpet in the room, shower rod coming out the wall, tub stopper broken off to the side & the phone in my room never worked so if something happen I couldn’t call the front desk. Male at the front desk when I checked I told him I didn’t want any room service, but they came in my room when I wasn’t there. None of the room had DO NOT DISTURB door tags. On July 10th around 9:45pm a stranger unlocks my door & came straight into my room I was so scared after a screamed they said sorry they was in wrong room. I was scared for my life. I go down to the front desk told the employee Priya that program my room to someone else and all she said was she was sorry. That is unacceptable, so on Saturday I told weekend front desk employee BJ (which is a very good employee) what happened. BJ informed me the manager would be Monday and I should talk to her. I thanked him and I called Hotel.com to complain and to be Compensated for my room. Then on Sunday I told BJ that I didn’t want any room service he wrote it down & said no one will go in your room. When we came back and went to my room I noticed that trashed was empty & I had new towels. Now I’m pissed went to the front tell BJ housekeeping came in my room. He’s upset called for the housekeeping supervisor that doesn’t speak English had to use an app to translate what was said. She said no one came in the room. A mess, I just want to be Compensated!

Roaches everywhere. In our fridge and crawling around, it smelt bad when you walked in your room.

Door keys became inoperable long before check out time

My stay was pretty good except the breakfast

Nice access to all the places we went.

Quick stay it wasn’t bad

My stay was great besides the indoor pool being out of service.

At check in i was told the pool was closed and when i said that was the whole reason i was staying was for the pool so she said let her check on something and came back and said the pool was open but the hot tub was closed which was obvious by the tarp over it. I should have walked out right then but didnt. The pool was SO GROSS!!! Then the full length mirror behind the bathroom door was filthy with kids handprints and then in the middle of the night i was going move to the other bed and i pulled back the blanket and there was a sock in the bed needless to say i scooted my grandson over and laid back down with him.

Very nice hotel. The check in was nice as well.